PowerFlex Users with ProSupport are Eligible for Upgrades

Summary: PowerFlex product team announces that any new or existing PowerFlex rack and appliance systems with active ProSupport contracts, are eligible for remote upgrades through Dell Technologies starting from August 04, 2025. These upgrades are in PowerFlex ProSupport contracts. ...

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Instructions

Prerequisites

  • Valid ProSupport 4 hour, ProSupport Plus, or ProSupport One entitlement, including ProSupport Plus Next Business Day (NBD) and ProSupport One NBD
  • If the system includes a managed ESXi based compute VMware HCI resource group, user must have the ESXi ISO and depot available to upload
  • Download the relevant version files from the PowerFlex support site. Below is an example of a PowerFlex appliance solution:

PowerFlex Management Platform (PFMP) file example

  • Compatibility Matrix File for example:

Compatibility Matrix File example

  • Intelligent Catalog file example:

 Intelligent Catalog file example

Dell Technologies now offers the service to perform this upgrade remotely. Use the My Service 360 page to determine if you are eligible for this upgrade assistance. If you are eligible for upgrade assistance and would like to schedule an upgrade performed by Dell, you may open a Service Request on Dell Support.

 
NOTE: Use service tag in the system and not the system serial number to raise the request.
 

Requirements for included software updates: 

  • PowerFlex core software must be on version 4.5 or later
    • 4.5 to 4.x upgrades are eligible 
    • 3.x to 4.x upgrades are not eligible 
  • Nodes to be upgraded must be fully managed, in a resource group, orchestrated by PowerFlex Manager
  • Active ProSupport 4 hr, ProSupport Plus, or ProSupport One contract including ProSupport Plus NBD and ProSupport One NBD
  • One upgrade per active service contract per year


Refer to the following table for clarification on support ownership for various use cases:

Consumption Model

DELL remote Upgrade

Customer \ DELL paid service engagement.

PowerFlex Appliance
  • PowerFlex Manager Platform (PFMP upgrade)
  • Single Node 
    • PFMP 
    • MVM 
  • Resource Group upgrades if the Resource group is in managed or Life cycle Mode which include:
    • Storage nodes (OS+Firmware)
    • Managed Compute (ESXi) OS
      • Upgrade image must be supplied by customer
    • Managed switches
    • CloudLink Center (Minor upgrade 8.x.x to 8.x.x)
    • NSX Edge: RG in life cycle mode
      • Customer to upload the VIB for Dell RPS team 
    • NSX-T Compute: RG in life cycle mode
      • Customer to upload the VIB for Dell RPS team 
  • Replace embedded OS
  • Secure Connection Gateway (SCG)
    • The customer must download the upgrade image
  • FED Federal
    • If remote/connectivity is provided to the Dell RPS team 

Manual Upgrade operations:

  • PowerFlex Manager Platform Single Component Upgrade Feature
  • vCenter upgrade
  • Unmanaged switches (not in a resource group)
  • Unmanaged compute nodes
  • Major CloudLink upgrade - manual flow
  • CPLD
  • Build Your Own (BYO) Hypervisor to host PFMP
  • PFMC 1.0 with vSAN shared storage based on 14G nodes
  • NSX Edge Bare-metal

PowerFlex Rack
  • PowerFlex Manager Platform (PFMP upgrade)
  • Resource Group upgrades if the Resource group is in managed or Life cycle Mode which include:
    • Storage nodes (OS+Firmware)
    • Managed Compute (ESXi) OS
      • Upgrade image must be supplied by customer
    • Managed switches
    • Managed PDU (aka IPI)
    • NSX Edge: RG in life cycle mode
      • Customer to upload the VIB for Dell RPS team 
    • NSX-T Compute: RG in life cycle mode 
      • Customer to upload the VIB for Dell RPS team 
    • CloudLink Center (Minor upgrade 8.x.x to 8.x.x)
  • Replace embedded OS
  • Secure Connection Gateway (SCG)
    • The customer must download the upgrade image
  • FED Federal
    • If remote/connectivity is provided to the Dell RPS team 

Manual Upgrade operations:

  • PowerFlex Manager Platform Single Component Upgrade Feature
  • vCenter upgrade
  • Unmanaged switches (not in a resource group)
  • Unmanaged compute nodes (aka BareMetal)
  • Major CloudLink upgrade - manual flow
  • CPLD
  • BYO Hypervisor to host PFMP
  • PFMC 1.0 with vSAN shared storage based on 14G nodes

Additional Information

FAQ

Who is eligible for these upgrades? 
Any PowerFlex rack or appliance customer that has active ProSupport contracts and meets the environment conditions: 

  • PowerFlex core software must be on 4.5 or later 
  • Nodes must be fully orchestrated by PowerFlex Manager to be upgraded. For example, resource group (group of nodes) in 'reserved mode' are not eligible. 


What team provides the upgrade?  
Dell Remote Proactive Service (RPS) team coordinates and carries out the upgrade.  

Must this upgrade service be purchased?  
No, the upgrade service is in ProSupport suite contracts. 

What level of ProSupport includes upgrades?  
Active ProSupport 4 hr, ProSupport Plus, or ProSupport One contracts are eligible.  

When can the upgrade be scheduled? 
Customers can start scheduling the upgrades starting August 04, 2025. 

What about BYO Hypervisor for PFMP?
See the following links for more details:

Affected Products

PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex appliance R860, PowerFlex rack connectivity , PowerFlex appliance R7525 ...

Products

PowerFlex rack HW
Article Properties
Article Number: 000353428
Article Type: How To
Last Modified: 11 Sept 2025
Version:  3
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