Article Number: 000123768
Unable to Select External Monitor Connected to Dell Universal (D6000 Series) Dock as Main Display
Summary: How to resolve an issue with the external monitor that is connected to the Dell Universal (D6000 series) docking station not showing as the main display.
Article Content
Symptoms
No symptom information.
Cause
No cause information.
Resolution
Dell Universal (D6000 Series) Docking Station External Monitor Issue
An issue may occur when trying to set the external monitor as the main display when it is connected to the Dell Universal (D6000 series) Dock. Only the laptop's LCD display can be set to the main display. The external monitor will not show as a choice in the Intel Graphics application. This issue was reported on the Latitude 7480 laptop with Windows 10 installed and using the integrated Intel 620 HD graphics adapter, but may appear on other Dell laptops using a similar configuration.
To resolve the issue, download and install the latest DisplayLink USB Graphics Software for Windows from the following location: DisplayLink Windows Driver Downloads
. After installing the software, reboot the computer and select the external monitor as the main display in Windows display settings.
It is also recommended that you install the latest graphics driver and BIOS update for your computer from Dell Support/Drivers and downloads, under the Video and BIOS categories.
Other Reference:
Article Properties
Affected Product
Dell Universal Dock D6000
Last Published Date
03 Dec 2021
Version
6
Article Type
Solution