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Article Number: 000140920

Locate the PowerVault MD3xxx Service Tag

Summary: This tutorial explains how to locate the Service Tag of the Powervault MD200 disk array. The Service Tag is essential to the technical support to identify all the components of the PowerVault and check the associated warranty. ...

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Article Content

Symptoms

SLN303546_en_US__1icon Note: This article is part of the Dell PowerVault knowledge library, available here

 

Cause

Method 1 : Visually

The Express Service Code and Service Tag are found on the front of the system and at the back of the system next to the RAID controller modules.

 

Resolution

Method 2: Remotely using MDSM

Prerequisites:

Modular Disk Storage Management (MDSM) software is necessary for this procedure.
MDSM must be installed on a system which is connected on the same network as the PowerVault disk array. 
Important:
The graphic aspect can be different depending on the MDSM version. Please find below several screen shots to guide you.

Steps:

  1. Launch MDSM.

  2. Select the array, do a right click on it and select: Manage Array.

    SLN303546_en_US__2MDSM - Service Tag Search 1

  3. In the new window, click on Storage Array Profile.

    SLN303546_en_US__3MDSM - Service Tag Search 2

    SLN303546_en_US__4MDSM - Service Tag Search 3

    SLN303546_en_US__5MDSM - Service Tag Search 4

  4. In the section Find of the new window (see image below):

    - Enter the word ASSET for the firmware versions inferior to the version 08.20.XX.XX and validate.
    - Enter the words Chassis Serial Number for the firmware versions superior to the version 08.20.XX.XX and validate. 

    The Service Tag will be visible as shown on the image below:

    SLN303546_en_US__6MDSM - Service Tag Search 5


To convert the Asset Tag to Express Service Code, please use this page.

 

Article Properties

Affected Product

PowerVault MD3400, PowerVault MD3420, PowerVault MD3460, PowerVault MD3800f, PowerVault MD3800i, PowerVault MD3820f, PowerVault MD3820i, PowerVault MD3860f, PowerVault MD3860i

Last Published Date

07 Oct 2021

Version

5

Article Type

Solution

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