Dell Peripheral Manager Usage and Troubleshooting

Table of Contents

1. Download and Install the Dell Peripheral Manager Software
2. Setting up the webcam
3. Peripheral Manager Software User Interface
4. Quick Access Menu While Using Zoom
5. Dell Peripheral Manager Software and Firmware Updates
6. Other resources, Frequently Asked Questions, and Troubleshooting Steps
7. Dell Peripheral Manager Pairing Other Devices
8. Dell Peripheral Manager Unpairing a Device

1. Download and Install the Dell Peripheral Manager Software

1. Insert the webcam cable into a USB 3.0 port on the computer and ensure that the other end is securely connected to the webcam.

2. The latest version of DPM should automatically download and install (takes up to 20 minutes).

3. When the DPM does not automatically install, perform either of the following steps:

   • Ensure that you have the latest Windows and driver updates:

     1. See the Microsoft Knowledge Base article: Windows Update: FAQ for information about how to get the latest version of Windows and updates.

     2. Use the SupportAssist application to update drivers for you, browse to the SupportAssist for PCs and tablets page for more information.

     3. Learn How to Download and Install Dell Drivers.

   • Manually install the Dell Peripheral Manager Software:

     1. Browse to the Dell Peripheral Manager download page.

     2. Touch or click Download.

        NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.

     3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.

     4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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2. Setting up the Dell webcam

1. The Dell Peripheral Manager should start after installation:

   NOTE: To manually start the Dell Peripheral Manager, perform the following steps.

   1. Press and hold the Windows () key, and then press the q key.

   2. Type peripheral manager in the search box of the start menu.

   3. In the search results list, touch or click Dell Peripheral Manager (App).

2. Touch or click Get Started.

3. On the Preset page, you can choose how you want to look on camera (See Figure.1).

   
   Figure.1: Peripheral Manager Preset Page (English only)

Table.1: Figure.1 callouts

Numbers reference figure above:
	Default: Neutralize your camera image and restore it to original settings.
	Warm: Boost your appearance with warmer tones.
	Smooth: Touch up and smooth out your appearance.
	Vibrant: Intensify the color and vibrancy of your image.

4. After making your decision, touch or click Next.

5. Decide whether you want AI Auto Framing: On or off (See Figure.2).

   NOTE: AI Auto Framing provides intelligent scene analysis, face detection, and facial tracking to zoom and pan the view when you move.

   
   Figure.2: Peripheral Manager AI Auto Framing Page (English only)

6. After making your decision, touch or click Next.

7. Decide whether you want High Dynamic Range (HDR): On or not (See Figure.3).

   NOTE: HDR provides automatic correction for optimal image quality under various lighting conditions.

   
   Figure.3: Peripheral Manager High Dynamic Range Page (English only)

8. After making your decision, touch or click Next.

9. On the Presence Detection page, you can choose how the camera reacts when you leave or approach the webcam (See Figure.4).

   
   Figure.4: Peripheral Manager Presence Detection Page (English only)

Table.2: Figure.4 callouts

Numbers reference figure above:
	Proximity Sensor: The webcam detects your presence when you are in the field of view.
	Walk away Lock: Locks the personal computer and turns off the display when you walk away.
	Wake on Approach: Wakes up the personal computer as you approach.

10. After making your decision, touch or click Next.

11. Touch or click More Settings.

12. On the Help us improve Dell Peripheral Manager page, touch, or click I Do not Consent or I Consent. This takes you to the User Interface screen.

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3. Dell Peripheral Manager Software User Interface

To start the Dell Peripheral Manager, perform the following steps.

1. Press and hold the Windows () key, and then press the Q key.

2. Type peripheral manager in the search box on the start menu.

3. In the search results list, touch or click Dell Peripheral Manager (App).

Figure.5: Dell Peripheral Manager User Interface supports the dark theme (English only)

Touch or click the link in the table to learn more about each feature:

Table.3: Figure.5 callouts

Numbers reference figure above:
	Preset
	Camera Control
	Color and Image
	Presence Detection
	Capture
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help The application Software and Driver versions are provided.
	Settings General: You can turn the lock-key notifications and low battery notifications on or off. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mouses.

Preset

Select Default, Warm, Smooth, or Vibrant modes. Plus create your custom setups (See Figure.6).

Figure.6: Peripheral Manager Preset Page (English only)

Table.4: Figure.6 callouts

Numbers reference figure above:
	Default: Neutralize your camera image and restore it to original settings.
	Smooth: Touch up and smooth out your appearance.
	Vibrant: Intensify the color and vibrancy of your image.
	Warm: Boost your appearance with warmer tones.
	Add new preset: Make your own Preset.

Camera Control

Adjust Camera switch, Field of view, AI Auto Framing, Zoom, Autofocus, and Priority settings (See Figure.7).

Figure.7: Peripheral Manager Camera Control Page (English only)

Table.5: Figure.7 callouts

Numbers reference figure above:
-	AI Auto Framing: AI Auto Framing provides intelligent scene analysis, face detection, and facial tracking to zoom and pan the view when you move. AI Framing Off AI Framing On
-	Camera Transition: Change the way that the camera moves the frame to keep you centered. When it is turned off, the frame jumps and is not a continuous smooth move.
-	Tracking Sensitivity: The options are Normal and Fast.
-	Frame Size: The options are Narrow and Standard.
	Field of view: Angle selection for the camera's field of view (choose 65, 78, or 90 degrees).
	Zoom: Move the slider to increase or decrease the zoom.
	Autofocus: Intelligent adjustment of the camera lens to obtain focus and sharpness.
	Priority: Frames Per Second prioritization for video smoothness or exposure prioritization to maintain the ideal level of light.
-	Prioritize External webcam On or Off: When set to on, the Dell External webcam is the only webcam available for use, all other webcams are disabled. NOTE: When set to off you have a choice of what camera to use when using applications such as Zoom and Teams. Only one camera can be enabled and accessible at a time. Windows Hello uses the active webcam for facial recognition.
-	Windows Hello: You are signed in with the Microsoft Windows Hello facial recognition application. This link (the arrow) directs you to Windows Settings.
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
-	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help The Software and Driver versions of the application are provided.
	Settings General: You can turn the lock-key notifications and low battery notifications on or off. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mouses.

Color and Image

It is possible to adjust the automatic correction for optimal image quality at various lighting conditions using High Dynamic Range (HDR). (Other settings such as: Auto White Balance, Brightness, Sharpness, Contrast, Saturation, and Anti-Flicker Settings for the Dell webcam make it easier to get an image of your choice.) (See Figure.8)

Figure.8: Peripheral Manager Color and Image Page (English only)

Table.6: Figure.8 callouts

Numbers reference figure above:
	High Dynamic Range (HDR): It automatically corrects for optimal image quality in various lighting conditions.
	Auto White Balance On or Off and Adjustment: Move the slider to increase or decrease the balance.
	Brightness: Move the slider to increase or decrease the brightness.
	Sharpness: Move the slider to increase or decrease the sharpness.
	Contrast: Move the slider to increase or decrease the contrast.
	Saturation: Move the slider to increase or decrease the saturation.
-	Anti-Flicker: Flicker reduction when recording under artificial lighting (choose 50 Hz or 60 Hz).
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
-	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help The application Software and Driver versions are provided.
	Settings General: You can turn the lock-key notifications and low battery notifications on or off. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mouses.

Presence Detection

Have the camera respond to your presence, when you are in the field of view of the proximity sensor. You can change the Adjust Walk Away Lock and Wake on Approach settings. (See Figure.9.)

Figure.9: Peripheral Manager Presence Detection Page (English only)

Table.7: Figure.9 callouts

Numbered reference figure above:
	Proximity Sensor On or Off: The Walk Away Lock and Wake on Approach settings are enabled when the proximity sensor is enabled. It detects when you are in the field of view.
	Walk Away Lock On or Off: When on, the screen locks when you walk way. Numbers reference figure above: Snooze for Walk Away Lock: The Walk Away Lock setting can be temporarily disabled for a certain period by using the Snooze option in the user interface. Timer for Walk Away Lock: The timing for the Walk Away Lock can be configured using the drop-down menu box.
	Wake on Approach On or Off: It can respond to your presence by waking up your screen when you are in the field of view.
	Windows Hello: You are signed in using the facial recognition application. Touch or click the arrow to be redirected to Windows Settings.

Capture

The Dell webcam’s Capture settings can be changed to achieve the best recording experience that is wanted. Adjust the Frames per second, resolution, and File Location settings to your preference. (See Figure.10.)

Figure.10: Peripheral Capture Page (English only)

Table.8: Figure.10 callouts

Numbers reference figure above:
	Resolution: Depending on which webcam you have, you get different options.
	Frames Per Second (FPS): Depending on which webcam you have, you get different options.
	3-2-1 countdown: It gives you time to get ready for the recording to begin.
	Framing grid: It puts a grid overlay on the screen so you can center yourself or objects in the frame.
	Media Files Location: Choose where to save or open video recordings.
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
-	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help The application Software and Driver versions are provided.
	Settings General: You can turn the lock-key notifications and low battery notifications on or off. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mouses.

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4. Quick Access Menu While Using Zoom

Entering a Zoom conference call, quickly access or control video settings by clicking the small widget icon that appears at the left of the screen. (For example: Auto-Framing, Zoom, Presets, and Field of View.) (See Figure.11.)

Figure.11: Quick Access Menu (English only)

To switch the corresponding option in Dell Peripheral Manager Settings, perform the following steps:

1. Select Settings.
2. Select Quick Settings
3. Select the slider to Active Quick Settings widget during Zoom conference calls or not.

 

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5. Dell Peripheral Manager Software and Firmware Updates

When given the option on the Peripheral Manager Software User Interface, touch or click Update Available to view a list of available updates (See Figure.12).

The Software Update feature is used for upgrading:

• The firmware on the paired devices
• The Dell Peripheral Manager application itself

Figure.12: Peripheral Manager Software or Firmware Updates (English only)

Figure.13: Peripheral Manager Software Updates for RF Devices (English only)

Firmware Update Notes

• Do not disconnect the device or dongle during a firmware update.
• Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
• Do not connect more than one dongle for firmware updates.
• Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
• Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
• Follow the instructions to start the firmware update for the RF connection.
• The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during the firmware update to ensure a faster firmware update.
• Ensure that the computer is connected to the Internet for a firmware update.

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6. Other resources, Frequently Asked Questions, and Troubleshooting Steps

For more information about general webcam usage and how to get video conferencing software, see Dell Knowledge Base article: Using, Troubleshooting and Resolving Driver Issues on your Dell webcam.

For support articles and user guides, see the Dell webcam WB7022 support site.

For support articles and user guides, see the Dell webcam WB5023 support site.

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Frequently Asked Questions

In case you are experiencing issues with your webcam, check to see if it is one of the following and try the workaround suggested.

Question: Why DPM does not show the 4KUHD option in the user interface?
Possible causes: In order for the webcam to output 4K resolution, USB 3.0 is required. If a USB 3.0 connection is not detected, and then you can experience this issue. Check that the USB ports on your computer or monitor or hub that is connected to the webcam are USB 3.0.

Question: Why does DPM cannot detect a camera when connected by a docking station?
Possible causes: It is possible that the docking station is not delivering sufficient power over the USB. The firmware on the dock may be outdated. Check to ensure that the dock firmware is updated to the latest version and that the USB port can support full USB 3.0 power.

Question: Why does DPM not show Presence Detection features?
Possible causes: This feature is only supported on Dell computers. Check that your system BIOS and drivers are updated to the latest versions from the Dell Support site.

Question: Why is the Internal webcam or other webcam connected to my computer disabled?
Possible causes: To support Windows Hello facial recognition using the external webcam, Dell Peripheral Manager software may have disabled the internal webcam or other non-Dell webcams. To use other webcams, clear the Prioritize External webcam option under the Camera Control section in DPM.

Question: Why does not Wake On Approach (WOA) work on my computer when I am in the field of view of the Proximity Sensor?
Possible causes: Dell Peripheral Manager software may have disabled the internal webcam or other non-Dell webcams. This is in order to support the Windows Hello facial recognition feature using the external webcam. To use other webcams, check the feature Prioritize External webcam under Camera Control in the DPM application to disable or enable this feature.

Question: Why is there a countdown and my computer is locked shortly after that?
Possible causes: Your webcam is equipped with a presence detection sensor called a proximity sensor. If the sensor does not detect human presence in its field of view for a specified time, it can lock the computer. This feature is the Walk Away Lock. It can be controlled under Proximity Detection in the Dell Peripheral Manager application. If the Proximity Detection feature is enabled, do not cover the lens of the webcam, or else the webcam cannot detect a human presence. Certain models of Dell computers are equipped with an integrated proximity sensor. If you have one of those computers, we recommend disabling this feature in the Dell Peripheral Manager application to avoid conflicting behavior.

Question: Why am I not able to install the Dell Peripheral Manager application on my computer? For example, the ARM-based Microsoft Surface Pro?
Possible causes: The Dell Peripheral Manager application is only supported under Windows 10 64-bit Operating System. It is not supported on ARM-based personal computers due to its underlying technology that uses windows drivers.

Question: Why does my computer not Wake On Approach (WOA) even when I am in the field of view of the Proximity Sensor?
Possible causes: Wake on Approach is not triggered if the user has not left the Field Of View (FOV) for more than 20 seconds before appearing in FOV. (Wake On Approach does not work on S3 computers with battery mode. It does not work if the BIOS does not enable the USB Wake-up, or if the computer is in hibernate or shutdown mode.)

Question: Why am I not able to see the webcam feed after a quick hot plug of the camera? Do I have to unplug and replug the webcam to recover?
Possible causes: When the webcam is removed and connected too quickly, the Microsoft frame server is using the webcam resources and locks the device. Once in this state, no other application can access the webcam for 5 to 10 minutes. Wait at least ten seconds after unplugging the webcam before replugging it into the computer.

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7. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mouses or speakers.

Touch or click the + sign on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (See Figure.14).

Figure.14: Dell Peripheral Manager Pair a Device (English only)

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8. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (See Figure.15).

Figure.15: Dell Peripheral Manager Unpair a Device (English only)

When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure.16.

Figure.16: Dell Peripheral Manager No Device Found (English only)

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Table of Contents:

1. Download and Installing the Dell Peripheral Manager Software
2. Peripheral Manager Software User Interface
3. Dell Peripheral Manager Pairing Other Devices
4. Dell Peripheral Manager Unpairing a Device
5. Dell Peripheral Manager Software and Firmware Updates
6. Frequently Asked Questions and Troubleshooting Steps
7. Checking the Device Status

1. Download and Installing the Dell Peripheral Manager Software

1. Insert the Keyboard or Mouse dongle.

2. The latest version of DPM should automatically download and install (takes up to 20 minutes).

3. When the DPM does not automatically install, perform either of the following steps.

   • Ensure that you have the latest Windows and driver updates.

     1. See the Microsoft Knowledge Base article: Windows Update: FAQ for information about how to get the latest version of Windows and updates.

     2. Use the SupportAssist application to update drivers for you, browse to the SupportAssist for PCs and tablets page for more information.

     3. Learn How to Download and Install Dell Drivers.

   • Manually install the Dell Peripheral Manager Software.

     1. Browse to the Dell Peripheral Manager download page.

     2. Touch or click Download.

        NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.

     3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.

     4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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2. Dell Peripheral Manager Software User Interface

To start the Dell Peripheral Manager, perform the following steps.

1. Press and hold the Windows () key, and then press the q key.

2. Type peripheral manager in the search box on the front menu.

3. In the search results list, touch or click Dell Peripheral Manager (App).

The Dell Universal dongle that is shipped with the wireless device is pre-paired for use with it. You can access the device in the Dell Peripheral Manager window after connecting the dongle to an active USB port on your computer.

Keyboard User Interface

Figure.1: Dell Peripheral Manager Keyboard User Interface (English only)

Table.9: Figure.1 callouts

Numbers reference figure above:
	Device Status Provides battery status, last device the keyboard was paired with, and firmware version.
	Unpairing a device
	Assign Action on a highlighted key. Click an orange or blue bordered button to assign a custom-programmable action. Options are: Remove the current assignment Edit the current assignment Suggested Actions Productivity Actions Windows Actions Windows Actions Multimedia Actions Other Actions NOTE: An orange or blue flag at the bottom-right corner of a button indicates that a custom action is assigned.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help The application Software and Driver versions are provided.
	Settings: General: You can turn the lock-key notifications and low battery notifications on or off. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mouses.

Mouse User Interface

Figure.2: Dell Peripheral Manager Mouse User Interface (English only)

Table.10: Figure.2 callouts

Numbers reference figure above:
	Device Status Provides battery status, last device the keyboard was paired with, and firmware version.
	Mouse Settings You can select the Primary Mouse Button as Left or Right. Dots Per Inch (DPI) Setting Choose: 1000 1600 2400 4000
	Unpairing a device
	Assign Action on a highlighted key. Click the orange or blue-bordered scroll wheel to assign a custom-programmable action. Options are: Remove the current assignment Edit the current assignment Suggested Actions Productivity Actions Windows Actions Windows Actions Multimedia Actions Other Actions NOTE: An orange or blue flag at the bottom-right corner of a button indicates that a custom action is assigned.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help The application Software and Driver versions are provided.
	Settings: General: You can turn the lock-key notifications and low battery notifications on or off. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mouses.

Application-Specific Settings

You can expand Application Specific Settings in the device panel to select an application to configure the settings. You can assign custom actions to those applications based on the selected button within your mouse, once they have been selected here. (For example: Microsoft Word, Microsoft Excel, or Microsoft PowerPoint.)

Figure.3: Customize Application Setting for the Mouse (English Only)

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3. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mouses or speakers.

Depending on your configuration, touch or click the + sign on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (See Figure.4).

Figure.4: Dell Peripheral Manager Pair a Device (English only)

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4. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (See Figure.5).

Figure.5: Dell Peripheral Manager Unpair a Device (English only)

When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure.6.

Figure.6: Dell Peripheral Manager No Device Found (English only)

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5. Dell Peripheral Manager Software and Firmware Updates

The Software Update feature is used for upgrading:

• The firmware on the paired devices
• The Dell Peripheral Manager application itself

When given the option, touch or click Update Available to view a list of available updates (See Figure.7).

Figure.7: Peripheral Manager Software or Firmware Updates (English only)

Figure.8: Peripheral Manager Software Updates for RF Devices (English only)

Firmware Update Notes

• Do not disconnect the device or dongle during a firmware update.
• Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
• Do not connect more than one dongle for firmware updates.
• Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
• Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
• Follow the instructions to start the firmware update for the RF connection.
• The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during the firmware update to ensure a faster firmware update.
• Ensure that the computer is connected to the Internet for a firmware update.

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6. Frequently Asked Questions and Troubleshooting Steps

General Wireless Mouse Usage and Troubleshooting

Symptom: The mouse button does not work.

Some possible causes are:

• The channel may have accidentally been changed (for example from RF to Bluetooth). Ensure that the connection channel is correct.
• When the device is disconnected during a button press, the Operating System is not able to release the button/key. Unfortunately, in Bluetooth, the button is also never released when the device is reconnected.
• Ensure that the Mouse is turned on.

For more mouse information and troubleshooting, see Dell Knowledge Base article: Mouse Usage and Troubleshooting Guide.

General Wireless Keyboard Usage and Troubleshooting

• The channel may have accidentally been changed (for example from RF to Bluetooth). Ensure that the connection channel is correct.
• When the device is disconnected during a button press, the Operating System is not able to release the button/key. Unfortunately, in Bluetooth, the button is also never released when the device is reconnected.
• Ensure that the Keyboard is turned on.

For more keyboard information and troubleshooting, see Dell Knowledge Base article Keyboard Usage and Troubleshooting Guide.

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7. Checking the Device Status

You can view the following details on the Device Status.

On the Dell Peripheral Manager Software User Interface page, select Device Status (See Figure.9).

Figure.9: Checking the Device Status (English only)

Table.11: Figure.9 callouts

Numbers reference figure above:
	Battery Life and Connectivity Indicator
	Bluetooth Pairing History

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Table of Contents:

1. Download and Installing the Dell Peripheral Manager Software
2. Starting and Pairing the Dell Peripheral Manager with the Dell Active Pen for the First Time
3. Peripheral Manager Software User Interface
4. Dell Peripheral Manager Pairing Other Devices
5. Dell Peripheral Manager Unpairing a Device
6. Dell Peripheral Manager Software and Firmware Updates

1. Download and Installing the Dell Peripheral Manager Software

1. To manually download and install the Dell Peripheral Manager Software, perform the following steps.

   1. Browse to the Dell Peripheral Manager download page.

   2. Touch or click Download.

      NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.

   3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.

   4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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2. Starting and Pairing the Dell Peripheral Manager with the Dell Active Pen for the First Time

To start the Dell Peripheral Manager, perform the following steps.

1. Press and hold the Windows () key, and then press the q key.

2. Type peripheral manager in the search box on the front menu.

3. In the search results list, touch or click Dell Peripheral Manager (App).

4. Click the Stylus icon (See Figure.1).

   
   Figure.1: Stylus Paring Screen (English only)

   NOTE: When the paring screen does not automatically open up, touch or click the + sign or Add a New Device on the viewing panel.

5. After selecting the appropriate icon, pressing the pen tip on the screen will activate a special window to allow the pairing of the device, and confirm the pairing (See Figure.2).

   
   Figure.2: Pairing the Stylus (English only)

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3. Peripheral Manager Software User Interface

Tip and Tilt Sensitivity

The Dell Active Pen has pressure (tip) and angle (tilt) detection capabilities. These settings can be adjusted using slider bars in the respective Dell Peripheral Manager panel (See Figure.3).

Figure.3: Peripheral Manager Software User Interface Screen (English only)

Applications such as the Microsoft Whiteboard are supported. (The sensitivity settings vary the brush width based on the amount of pressure and angle of the pen tip that is applied to the screen.) (See Figure.4)

Figure.4: Peripheral Manager Software Brush Width Examples

Barrel Buttons

The buttons along the cylindrical core of the Dell Active Pen are called barrel buttons. Actions can be assigned to these buttons by clicking the respective regions of the pen preview (See Figure.5 outlined in orange).

Figure.5: Barrel Button Locations

Clicking a button brings up an Assignable Actions menu, see the following list of options.

• Hover Click
• Disabled
• Left Click
• Middle Click
• Right Click
• Keystrokes
• Fourth Click
• Fifth
• Open or Run
• Erase
• Barrel Button
• Go Back
• Go Foreword
• Switch Application
• Radial Menu
• Copy
• Paste
• Undo
• Redo
• Page Up
• Page Down
• OneNote
• Web Browser
• Email
• Play or Pause
• Next Track
• Previous Track
• Volume Up
• Volume Down
• Mute
• Windows Search

Radial Menu

The Radial Menu is a special action that can be assigned to either barrel button. It allows several actions to be configured at once (See Figure.6).

Figure.6: Radial Menu Screen

Pressing the barrel button presents the pinwheel as it was customized. Any region that is selected performs the action as labeled (See Figure.7).

Figure.7: Radial Menu Example

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4. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mouses or speakers.

Depending on your configuration, touch or click the + sign on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (See Figure.8).

Figure.8: Dell Peripheral Manager Pair a Device (English only)

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5. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (See Figure.9).

Figure.9: Dell Peripheral Manager Unpair a Device (English only)

When there are no Dell devices that are connected, the Dell Peripheral Manager Add a new device window is displayed as shown in Figure.10.

Figure.10: Dell Peripheral Manager Pair a Device (English only)

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6. Dell Peripheral Manager Software and Firmware Updates

The Software Update feature is used for upgrading:

• The firmware on the paired devices
• The Dell Peripheral Manager application itself

When given the option, touch or click Update Available to view a list of available updates (See Figure.11).

Figure.11: Peripheral Manager Software or Firmware Update Example (English only)

Firmware Update Notes

• Do not disconnect the device or dongle during a firmware update.
• Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
• Do not connect more than one dongle for firmware updates.
• Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
• Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
• Follow the instructions to start the firmware update for the RF connection.
• The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during the firmware update to ensure a faster firmware update.
• Ensure that the computer is connected to the Internet for a firmware update.

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Table of Contents:

1. Download and Installing the Dell Peripheral Manager Software
2. Starting and Pairing the Dell Peripheral Manager with the Dell Speakerphone or Slim Conferencing Soundbar for the First Time
3. Peripheral Manager Software User Interface
4. Dell Peripheral Manager Pairing Other Devices
5. Dell Peripheral Manager Unpairing a Device
6. Dell Peripheral Manager Software and Firmware Updates

1. Download and Installing the Dell Peripheral Manager Software

1. To manually download and install the Dell Peripheral Manager Software, perform the following steps.

   1. Browse to the Dell Peripheral Manager download page.

   2. Touch or click Download.

      NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.

   3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.

   4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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2. Starting and Pairing the Dell Peripheral Manager with the Dell Speakerphone or Slim Conferencing Soundbar for the First Time

To start the Dell Peripheral Manager, perform the following steps.

1. Press and hold the Windows () key, and then press the q key.

2. Type peripheral manager in the search box on the front menu.

3. In the search results list, touch or click Dell Peripheral Manager (App).

4. Click the Speaker icon (See Figure.1).

   
   Figure.1: Speaker Paring Screen (English only)

   NOTE: When the paring screen does not automatically open up, touch or click the + sign or Add a New Device on the viewing panel.

5. After selecting the appropriate icon, follow the prompts.

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3. Peripheral Manager Software User Interface

Speaker Preset

You can select from speaker preset modes of Default, Speech, Treble Boost, and Bass Boost. It depends on whether speech, bass, or treble must be enhanced respectively in your Dell Peripheral Manager supported speakerphone or soundbar. (See Figure.2)

Figure.2: Dell Peripheral Manager Speaker Presets (English only)

Audio Settings

You can view or change the speakerphone or soundbar settings under the Audio Settings section. You can change the bass, mid-range, and treble levels by moving the slider to achieve the wanted audio range under Audio Equalizer. Turn on the intelligent noise cancellation feature for the microphone to remove any background noise and allow your voice to be clearly heard. (See Figure.3)

Sound can be played when the volume is adjusted for every level or only for minimum and maximum levels under the Volume Adjustment tone setting.

Figure.3: Dell Peripheral Manager Audio Settings (English only)

Table.12: Figure.3 callouts

Numbers reference figure above:
	Audio Equalizer
	Intelligent Mic Noise Cancellation
	Volume Adjustment Tone

Sounds and Notifications

Turn on the microphone and mute sound notifications under Sounds and Notifications to play a sound when the microphone is muted or unmuted (See Figure.4).

Figure.4: Microphone Mute Sound (English only)

Table.13: Figure.4 callouts

Blue Dot references figure above:
	Microphone Mute Sound

Additional Information

Select Reset To Default in the user interface of the audio device and restore the default settings. The settings that are related to the equalizer, intelligent microphone noise suppression, and volume level.

Your Dell audio device also comes equipped with hardware buttons. Move the cursor over the button in the device user interface to see which applications are available to use with each button. Some common applications that may be available are Microsoft Teams, Zoom, and Google Meet (See Figure.5).

Figure.5: Speaker Phone Options (English only)

Table.14: Figure.5 callouts

Numbers reference figure above:
	Reset To Default
	Applications compatible with hardware button (hover-enabled)

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4. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mouses or speakers.

Depending on your configuration, touch or click the + sign on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (See Figure.6).

Figure.6: Dell Peripheral Manager Pair a Device (English only)

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5. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (See Figure.7).

Figure.7: Dell Peripheral Manager Unpair a Device (English only)

When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure.8.

Figure.8: Dell Peripheral Manager Pair a Device (English only)

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6. Dell Peripheral Manager Software and Firmware Updates

The Software Update feature is used for upgrading:

• The firmware on the paired devices
• The Dell Peripheral Manager application itself

When given the option, touch or click Update Available to view a list of available updates (See Figure.9).

Figure.9: Peripheral Manager Software or Firmware Update Example (English only)

Figure.10: Peripheral Manager Software Updates for RF Devices Example (English only)

Firmware Update Notes

• Do not disconnect the device or dongle during a firmware update.
• Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
• Do not connect more than one dongle for firmware updates.
• Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
• Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
• Follow the instructions to start the firmware update for the RF connection.
• The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during the firmware update to ensure a faster firmware update.
• Ensure that the computer is connected to the Internet for a firmware update.

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Table of Contents:

1. Download and Installing the Dell Peripheral Manager Software
2. Starting and Pairing the Dell Peripheral Manager with a Headset for the First Time
3. Peripheral Manager Software User Interface
4. Dell Peripheral Manager Pairing Other Devices
5. Dell Peripheral Manager Unpairing a Device
6. Dell Peripheral Manager Software and Firmware Updates

1. Download and Installing the Dell Peripheral Manager Software

1. To manually download and install the Dell Peripheral Manager Software, perform the following steps.

   1. Browse to the Dell Peripheral Manager download page.

   2. Touch or click Download.

      NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.

   3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.

   4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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2. Starting and Pairing the Dell Peripheral Manager with a Headset for the First Time

To start the Dell Peripheral Manager, perform the following steps.

1. Press and hold the Windows () key, and then press the q key.

2. Type peripheral manager in the search box on the front menu.

3. In the search results list, touch or click Dell Peripheral Manager (App).

4. Click the Headset icon (See Figure.1).

   
   Figure.1: Headset Paring Screen (English only)

   NOTE: When the paring screen does not automatically open up, touch or click the + sign or Add a New Device on the viewing panel.

5. After selecting the appropriate icon, follow the prompts.

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3. Peripheral Manager Software User Interface

Audio Settings

You can view or change the headset settings stored as Modes under Audio Settings (See Figure.2).

Figure.2: Dell Peripheral Manager Headset Audio settings (English only)

Active Noise Cancellation

• Turn on the active noise cancellation feature to eliminate background and surrounding noises.
• Adjust the transparency to control the level of ambient sound heard.

Figure.3: Audio Settings

Collaboration

Turn on the microphones intelligent noise cancellation feature to remove any background noise to allow your voice to be clearly heard (See Figure.4).

Control how much you can hear your own voice while on a call, by adjusting the Sidetone slider (See Figure.4).

Figure.4: Dell Peripheral Manager Collaboration Settings (English only)

Some headsets have advanced capabilities to customize noise cancellation.

• Turn on the intelligent microphone Outgoing Audio noise cancellation feature that limits your near-end mic noise to create a better audio experience for other.
• Turn on the intelligent microphone Incoming Audio noise cancellation feature that limits far-end mic noise to create a better audio experience for other.
  

Table.15: Figure.4 callouts

Numbers reference figure above:
	Mic Noise Cancellation
	Sidetone

Multimedia

You can select from speaker preset modes of Default, Bass Boost, Speech Boost, Treble Boost, and Custom, depending on the wanted sound (See Figure.5).

You can change the bass, mid-range, and treble levels by moving the slider to achieve the wanted audio range under Audio Equalizer (See Figure.5).

Figure.5: Dell Peripheral Manager Multimedia Settings (English only)

Table.16: Figure.5 callouts

Numbers reference figure above:
	Audio Output Presets
	Audio Equalizer

Automated Actions

Wear Detection

You can turn on wear detection to enable automatic actions when you remove your headset.

• Turn on the pause music feature to automatically pause music playback when you take them off, and resume playback when you put them back on.
• Turn on the mute microphone music feature to automatically mute the microphone when the headset is removed.
• You can turn on quick pause to enable automatic pause of music when you move an ear cup off your ear. The sensitivity for the feature can be set to Normal or Sensitive.

Figure.6 Automated Actions

Device Settings

Turn on the busy light feature to enable indicator light when on a call (See Figure.7).

Turn on the voice guidance feature to hear audio prompts and announcements for device features (See Figure.7):

• Full: Full set of voice prompts
• Minimal: Essential voice prompts only

 

Figure.7: Dell Peripheral Manager Device Settings (English only)

Table.17: Figure.7 callouts

Numbers reference figure above:
	Busy Light
	Voice Guidance

Additional Information

By selecting "Reset To Default" in the audio device's user interface, it is possible to restore the default settings related to collaboration and multimedia modes.

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4. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mouses, speakers or headsets.

Depending on your configuration, touch or click the + sign on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (See Figure.8).

Figure.8: Dell Peripheral Manager Pair a Device (English only)

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5. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (See Figure.9).

Figure.9: Dell Peripheral Manager Unpair a Device (English only)

When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure.10.

Figure.10: Dell Peripheral Manager Pair a Device (English only)

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6. Dell Peripheral Manager Software and Firmware Updates

The Software Update feature is used for upgrading:

• The firmware on the paired devices
• The Dell Peripheral Manager application itself

When given the option, touch or click Update Available to view a list of available updates (See Figure.11).

Figure.11: Peripheral Manager Software or Firmware Update Example (English only)

Figure.12: Peripheral Manager Software Updates for RF Devices Example (English only)

Firmware Update Notes

• Do not disconnect the device or dongle during a firmware update.
• Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
• Do not connect more than one dongle for firmware updates.
• Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
• Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
• Follow the instructions to start the firmware update for the RF connection.
• The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during the firmware update to ensure a faster firmware update.
• Ensure that the computer is connected to the Internet for a firmware update.

Back to top