Dell Vulnerability Response Policy


Introduction


Dell strives to help our customers minimize risk associated with security vulnerabilities in our products. Our goal is to provide customers with timely information, guidance, and mitigation options to address vulnerabilities. The Dell Product Security Incident Response Team (Dell PSIRT) is chartered and responsible for coordinating the response and disclosure for all product vulnerabilities that are reported to Dell.

Dell employs a rigorous process to continually evaluate and improve our vulnerability response practices and regularly benchmarks these against the rest of the industry. We are an active participant in the Software Assurance Forum for Excellence in Code (SAFECode), the Forum for Incident Response and Security Teams (FIRST) and international standards efforts that are developed for vulnerability disclosure and handling, such as ISO 29147 and ISO 30111.

How to Report a Security Vulnerability

If you identify a security vulnerability in any Dell Technologies product, please report it to us immediately. Security researchers, industry groups, vendors, and other users that do not have access to Technical Support should send vulnerability reports directly to the Dell PSIRT via email. Encrypt your message and any supporting attachments using Dell PSIRT’s PGP key, which you can download here. Timely identification of security vulnerabilities is critical to mitigating potential risks to our customers.

Dell’s enterprise and commercial product customers and partners should contact their respective Technical Support team to report any security issues discovered in Dell products. The Technical Support team, appropriate product team and the Dell PSIRT will work together to address the reported issue and provide customers with next steps.

When reporting a potential vulnerability, please include as much of the below information as possible to help us better understand the nature and scope of the reported issue:

  • Product name and version containing the vulnerability
  • Environment or system information under which the issue was reproduced (e.g. product model number, OS version, etc.)
  • Type and/or class of vulnerability (XSS, buffer overflow, RCE, etc.)
  • Step-by-step instructions to reproduce the vulnerability
  • Proof-of-concept or exploit code
  • Potential impact of the vulnerability

Handling Vulnerability Reports


Dell believes in maintaining a good relationship with security researchers, and with their agreement, may recognize the researcher on our Security Acknowledgements page for finding a valid product vulnerability and privately reporting the issue. In return, we ask that researchers give us an opportunity to remediate the vulnerability before disclosing it publicly. Dell believes that coordinating the public disclosure of a vulnerability is key to protecting our customers.

According to this policy, all disclosed information about vulnerabilities is intended to remain between Dell and the reporting party—if the information is not already public knowledge—until a remedy is available and disclosure activities are coordinated.

Vulnerability Remediation

After investigating and validating a reported vulnerability, we will attempt to develop and qualify the appropriate remedy for products under active support from Dell. A remedy may take one or more of the following forms:

  • A new release of the affected product packaged by Dell;
  • A Dell-provided patch that can be installed on top of the affected product;
  • Instructions to download and install an update or patch from a third-party vendor that is required for mitigating the vulnerability;
  • A corrective procedure or workaround published by Dell that instructs users on adjusting the product configuration to mitigate the vulnerability.

Dell makes every effort to provide the remedy or corrective action in the shortest commercially reasonable time. Response timelines depend on many factors, such as the severity, impact, the remedy complexity, the affected component (e.g., some updates require longer validation cycles or can only be updated in a major release), the stage of the product within its lifecycle, and status of business operations, among others.

Impact and Severity Ratings

Dell currently uses the Common Vulnerability Scoring System version 3.1 (CVSS v3.1) open framework for communicating the characteristics and severity of Dell’s software vulnerabilities.  Many factors, including the level of effort required to exploit a vulnerability as well as the potential impact to data or business activities from a successful exploit, are taken into consideration. The full standard is maintained by FIRST.

The overall impact of a security advisory is a textual representation of the severity (i.e., critical, high, medium, and low) that follows the CVSS Severity Qualitative Severity Rating Scale for the highest CVSS Base Score of all identified vulnerabilities. When and where applicable, Dell will provide an overall impact for the advisory and for each identified vulnerability the CVSS v3.1 Base Score and corresponding CVSS v3.1 Vector. Dell recommends that all customers take into account both the base score and any temporal and/or environmental metrics that may be relevant to their environment to assess their overall risk.

Remedy Communication

Usually, we communicate remedies to customers through Dell Security Advisories, where applicable. To protect our customers, Dell strives to release a Security Advisory once we have a remedy in place for any affected product(s). Dell may release Security Notices sooner to respond appropriately to public disclosures or widely known vulnerabilities in the components used within our products.

Security Advisories are intended to provide enough details to allow customers to assess the impact of vulnerabilities and to remedy potentially vulnerable products. Full details may be limited to reduce the likelihood that malicious users can take advantage of the information and exploit it to the detriment of our customers.

Dell Security Advisories will typically include the following information, as applicable:

  • The overall impact, which is a textual representation of the severity (i.e. critical, high, medium, and low) that follows the CVSS Severity Qualitative Severity Rating Scale for the highest CVSS Base Score of all identified vulnerabilities;
  • Products and versions affected;
  • The CVSS Base Score and Vector for all identified vulnerabilities;
  • Common Vulnerability Enumeration (CVE) identifier for all identified vulnerabilities so that the information for each unique vulnerability can be shared across various vulnerability management capabilities (e.g., tools like vulnerability scanners, repositories, and services);
  • Brief description of the vulnerability and the potential impact if exploited;
  • Remediation details with update/workaround information;
  • Acknowledgment to the finder for reporting the vulnerability and working with Dell on a coordinated release, as applicable.

Dell Security Advisories and Notices are available at www.dell.com/support/security.

 
Additional Disclosure Information

Dell’s policy is not to provide information about the specifics of vulnerabilities beyond what is provided in the Security Advisory and related documentation, such as release notes, knowledgebase articles, FAQs, etc. We do not distribute exploit/proof of concept code for identified vulnerabilities. In accordance with industry practices, Dell does not share the findings from its internal security testing or other types of security activities with external entities.

Notifying Dell of other Security Issues

If you need to report any other security issue to Dell, please use the appropriate contacts listed below:

Security Issue

Contact Information

To report a security vulnerability or issue in Dell.com or other online service, web application or property

Submit a report at https://bugcrowd.com/dell with step-by-step instructions to reproduce the issue.

If you suspect identity theft or have experienced a fraudulent transaction related to Dell Financial Services

See Dell Financial Services Security page.

To submit privacy related requests or questions

See Dell Privacy page.


Customer Entitlements: Warranties, Support, and Maintenance

Dell customers’ entitlements regarding warranties and support and maintenance—including vulnerabilities in any Dell software product—are governed by the applicable agreement between Dell and the individual customer. The statements on this web page do not modify, enlarge, or otherwise amend any customer rights or create any additional warranties.

Disclaimer

All aspects of Dell’s Vulnerability Response Policy are subject to change without notice and on a case-by-case basis. Response is not guaranteed for any specific issue or class of issues. Your use of the information contained in this document or materials linked herein is at your own risk. Dell reserves the right to change or update this document in its sole discretion and without notice at any time.