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Article Number: 000138978

Laptop LCD display powers off when near other laptops

Summary: This is expected behavior for laptops when they are close to other systems magnetic fields, read on for details and the solution.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Portable system (Latitude, XPS, Precision Mobile, Inspiron, Chromebook, etc.) LCD display powers off when near other units

Laptop LCD display powers off when near other systems

You may encounter a situation where the display on a notebook or tablet system powers off when stacked on top of or in close proximity of other units.

 

Solution

This functions is by design and there is no way to disable this feature.

The systems have a magnetic switch in the palmrest (also known as a reed switch) that will turn the display off when the LCD lid is closed. This may also occur when another magnet is in close proximity (Roughly one inch) to the systems magnetic switch. (Example: a money clip in a pants pocket with a magnet on it).

Ultra thin systems are more susceptible to effect of magnets in other systems or in close proximity to the system because of the thin chassis design. (Latitude E6430u Ultrabook, XPS13, Latitude 13 or other ultra thin units.)

This issue effects the display only, the system is still powered on. If the systems must be stacked, a one inch (1") spacer material between each system should prevent the issue from occurring.

NOTE: Dell does not recommend or support stacking multiple notebook systems on top of one another, as that could lead possible system damage.

 

 

Article Properties

Affected Product

Laptops, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Latitude 13, Latitude 6430u, XPS 13 L321X, XPS 13 L322X

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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