Unable to Activate Dell Encryption Endpoints through a Dell Security Management Front End Server

Summary: After upgrading the Dell Security Management Server to 11.5, Dell Encryption clients can no longer activate through Front End servers.

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Symptoms

Affected Products:

  • Dell Security Management Server
  • Dell Security Management Server Virtual

Affected Versions:

  • v11.5

After upgrading the Dell Security Management Server backend server to version 11.5, Dell Encryption endpoints are no longer able to activate through front end servers.

The issue can be identified searching for the following errors in the output.log file for the Security Server service on the Dell Security Management Server backend server.

2022-09-09T15:26:25,065 INFO  XSERVER [qtp1015754443-3680] - XML-RPC request received from 172.XXX.XXX.XXX
2022-09-09T15:26:25,065 ERROR XSERVER [qtp1015754443-3680] - Invalid MediaType received: application/octet-stream, from 172.XXX.XXX.XXX
2022-09-09T15:27:02,741 INFO  XSERVER [qtp1015754443-3153] - XML-RPC request received from 172.XXX.XXX.XXX

Cause

Not Applicable

Resolution

The fix for this issue is found in v11.6 and later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000204787
Article Type: Solution
Last Modified: 26 Apr 2024
Version:  4
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