DLm: "Could Not Run Command on VTEn" Error When Using System Manager Command

Summary: A DLm command issued through System Manager may return the message "Could Not Run Command on VTEn" if execution exceeds 60 seconds.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

DLm command issued through DLm System Manager returns the message: Could not run command on VTEn

Cause

DLm firmware versions 5.2 and 5.3 releases display a generic error message that does not accurately reflect the underlying issue.

This has been improved in version 5.4 and later releases, where the error message has been updated to more specifically identify the root cause. 

Resolution

This is addressed in Version 5.4 and later release, where the error message has been updated to more specifically identify the root cause: Error: Command Timed Out.

Workaround:
None
 

Note: Although an error message appears on the DSM Console panel, the Virtuent command completes successfully. Check the DSM Log panel for the command result.

Affected Products

Disk Library for mainframe DLm2500, Disk Library for mainframe DLm8500
Article Properties
Article Number: 000195373
Article Type: Solution
Last Modified: 14 Aug 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.