SupportAssist OS Recovery Tools Fail to Install Using SupportAssist

Summary: Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Additional resources related to SupportAssist are available here should the solution below require further troubleshooting, or you simply want more information on this tool:

 

Cause

Read more for specific help with failures when attempting to use the OS Recovery element of SupportAssist.

Resolution

SupportAssist OS Recovery Tool

While using SupportAssist, the SupportAssist OS Recovery Tools may fail to install on your computer.

Note: This issue has been resolved in SupportAssist version 3.8 and newer. Download the latest version of SupportAssist.

The following steps can be used as a resolution to this issue.

  1. Download the latest version of SupportAssist.
  2. Reboot your computer.
  3. Open the Dell SupportAssist for Home PCs application.
  4. Click Start now on the SupportAssist User Interface (UI).
    Start now prompt
  5. SupportAssist runs through six scans to optimize your computer. Once these scans finish running, click Update under the Get drivers & downloads tile.
    Update button under Get drivers & downloads
  6. Choose SupportAssist OS Recovery Tools from the recommended list, and then click the Install button.
  7. It now installs successfully.

If you have further questions about this article, contact Dell Technical Support.

Affected Products

SupportAssist for Home PCs, SupportAssist OS Recovery
Article Properties
Article Number: 000126395
Article Type: Solution
Last Modified: 30 Jan 2025
Version:  12
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