Avamar: Proxy deployment manager ha esito negativo con errore interno dovuto ad autorizzazioni file errate

Summary: Dopo l'upgrade di Avamar VE da 7.5.1-101 a 18.2.0-134, proxy deployment manager ha esito negativo con errore interno.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Il sistema è stato aggiornato da 7.5.1.-101 a 18.2.0-134.

Dopo l'upgrade di Avamar Virtual Edition da 7.5.1-102 a 18.2.0-134, impossibile aggiornare i proxy. Viene inoltre visualizzato un errore interno nella pagina PDM e in vCenter. 

Il file /usr/local/avamar/var/log/vcs/deploymanager.log Mostra la seguente sequenza di errori: 
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][   domain.DeployRecommendation#   processCluster]: Determining which host to put proxy app...
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][   domain.DeployRecommendation#  findOptimalHost]: Optimal host `avamar.company.corp`: numDatastores=2, freeMem=134650.0, freeMem%=51.45184771934383
2019-07-26T17:58:09.642+0300 INFO  [pool-5-thread-7][   domain.DeployRecommendation#   processCluster]: Recommend proxy app on host `esxi01.company.corp`
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][   domain.DeployRecommendation#   processCluster]: Updated host memory `esx02.company.corp`: freeMem=130554.0, freeMem%=49.88670276384118
2019-07-26T17:58:09.642+0300 INFO  [pool-5-thread-7][   domain.DeployRecommendation#   processCluster]: Finished analyzing cluster `esxicls01`. Recommended proxies to deploy=1
2019-07-26T17:58:09.642+0300 INFO  [pool-5-thread-7][   domain.DeployRecommendation#ssStandaloneHosts]: Analyzing standalone hosts ``
2019-07-26T17:58:09.642+0300 INFO  [pool-5-thread-7][   domain.DeployRecommendation#ssStandaloneHosts]: Finished analyzing standalone hosts. Recommended proxies to deploy=0
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][             worker.TaskWorker#   updateProgress]: Updating task progress: 100
2019-07-26T17:58:09.644+0300 ERROR [pool-5-thread-7][ker.CreateRecommendationWorker#              run]: Error creating recommendation
java.io.FileNotFoundException: /usr/local/avamar/var/vcs/dm/recommendations/a20aa229-1580-4eb2-828b-16a50a789a72.json (Permission denied)
        at java.io.FileOutputStream.open0(Native Method)
        at java.io.FileOutputStream.open(Unknown Source)
        at java.io.FileOutputStream.<init>(Unknown Source)
        at java.io.FileOutputStream.<init>(Unknown Source)
        at com.fasterxml.jackson.core.JsonFactory.createGenerator(JsonFactory.java:1195)
        at com.fasterxml.jackson.databind.ObjectMapper.writeValue(ObjectMapper.java:3147)
        at com.emc.avamar.vmware.deploymanager.worker.CreateRecommendationWorker.run(CreateRecommendationWorker.java:185)
        at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
        at java.util.concurrent.FutureTask.run(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Unknown Source)
2019-07-26T17:58:09.644+0300 DEBUG [pool-5-thread-7][             worker.TaskWorker#teTaskDescription]: Updating task description:
2019-07-26T17:58:09.651+0300 INFO  [pool-5-thread-7][             worker.TaskWorker#    sendTaskError]: Sending fault com.emc.avamar.vmware.vcs.deploymanager.internal_error_fault
2019-07-26T17:58:09.658+0300 TRACE [pool-5-thread-7][ impl.ConnectionManagerService#      closeTicket]: Closing connection manager ticket: ...673b81030be4
2019-07-26T17:58:11.716+0300 TRACE [cTaskExecutor-3][        handler.RequestHandler#    handleMessage]: TaskInfoRequest [task=com.vmwa

Cause

Il processo proxy deployment manager non è in grado di creare un file in /usr/local/avamar/var/vcs/dm/recommendations directory a causa di impostazioni di autorizzazione errate.

Resolution

Utilizzare il seguente comando per modificare la proprietà del gruppo e del proprietario di /usr/local/avamar/var/vcs/dm/recommendations File da root ad admin: 
chown admin:admin  /usr/local/avamar/var/vcs/dm/recommendations

Additional Information

Il comando dovrebbe essere 'chown' e non 'chmod'.

Affected Products

Avamar

Products

Avamar, Avamar Virtual Edition
Article Properties
Article Number: 000168769
Article Type: Solution
Last Modified: 31 Jul 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.