PowerProtect Data Manager: El respaldo de la VM de Windows falla con el error "Se produjo un pánico: Conversión de interfaz"

Summary: El respaldo falla con el error ABV0006: El host local del motor de VM Direct no puede respaldar la máquina virtual XXX en vCenter "Vcenter-XXX" "Se produjo un pánico: conversión de interfaz: tipos. Información de respaldo del dispositivo virtual base ...

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Symptoms

Síntomas encontrados en los registros: En los registros de BackupVMSession, podemos ver entradas similares a las siguientes:

PPDM_LogBundle_XXX/opt/emc/vmdirect/runtime/logs/recycle/vpod/20250411_1

2025-04-11T01:36:04.608Z DEBUG:  [ac8a0bb7379cf9b2;9c56888294b30cce] Retire LWD Snapshot: Saved the updated SDM Metadata Map to the DD.
2025-04-11T01:36:04.609Z DEBUG:  [ac8a0bb7379cf9b2;9c56888294b30cce] GetFETB: Getting FETB...
2025-04-11T01:36:04.619Z INFO:   [ac8a0bb7379cf9b2;9c56888294b30cce] Connect vCenter: Found virtual machine 'VENUS' with MORef 'vm-12118'.
2025-04-11T01:36:04.619Z DEBUG:  [ac8a0bb7379cf9b2;9c56888294b30cce] GetFETB: Getting FETB completed.
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] Panic occurred: interface conversion: types.BaseVirtualDeviceBackingInfo is *types.VirtualDiskRawDiskMappingVer1BackingInfo, not *types.VirtualDiskFlatVer2BackingInfo
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] goroutine 44367 [running]:
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] dellemc.com/vproxy/common/dontpanic.AssessPanic({0x2157c80?, 0xc0009ee5a0?})
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /space/jenkins/workspace/xy_vproxy_vproxy_release_19.19.0/vproxy-core/golang/src/common/dontpanic/dontpanic.go:78 +0x99
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] dellemc.com/vproxy/common/dontpanic.DontPanic({0x2964588, 0xc001219f00}, 0xc007389a18)
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /space/jenkins/workspace/xy_vproxy_vproxy_release_19.19.0/vproxy-core/golang/src/common/dontpanic/dontpanic.go:39 +0x45
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] panic({0x2157c80?, 0xc0009ee5a0?})
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /emc/build/.mvnGoLang/go1.22.12.linux-amd64/src/runtime/panic.go:770 +0x132
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] dellemc.com/vproxy/common/vim.(*VimVirtualMachine).GetVmThickHardDiskMap(...)
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /space/jenkins/workspace/xy_vproxy_vproxy_release_19.19.0/vproxy-core/golang/src/common/vim/VimVirtualMachine.go:3830
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] dellemc.com/vproxy/sessions/backup.(*TaskGetFETB).Do(0xc005401088, 0xc000bdc1b0, {0x292ce20, 0xc000480300}, {0x248d540?, 0x15?}, 0x0?, {0x2964588, 0xc00090c780})

2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /space/jenkins/workspace/xy_vproxy_vproxy_release_19.19.0/vproxy-core/golang/src/sessions/backup/backup_sdm_tasks.go:2623 +0xad4
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] dellemc.com/vproxy/common/tasks.(*TaskEngine).doTask(0xc007389a00, 0x10, {0x2964588, 0xc001219f00})
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /space/jenkins/workspace/xy_vproxy_vproxy_release_19.19.0/vproxy-core/golang/src/common/tasks/tasks.go:242 +0x466
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] dellemc.com/vproxy/common/tasks.(*TaskEngine).Run(0xc007389a00, {0x2964588, 0xc001219f00}, {0x2953d20?, 0xc004ba2d20?})
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /space/jenkins/workspace/xy_vproxy_vproxy_release_19.19.0/vproxy-core/golang/src/common/tasks/tasks.go:187 +0x233
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] dellemc.com/vproxy/common/program.Concurrent.func1()
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /space/jenkins/workspace/xy_vproxy_vproxy_release_19.19.0/vproxy-core/golang/src/common/program/program.go:266 +0x2ba
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce] created by dellemc.com/vproxy/common/program.Concurrent in goroutine 44365
2025-04-11T01:36:04.619Z PANIC:  [ac8a0bb7379cf9b2;9c56888294b30cce]    /space/jenkins/workspace/xy_vproxy_vproxy_release_19.19.0/vproxy-core/golang/src/common/program/program.go:271 +0x12b

Cause

El error se debe a un estado de alarma de conversión de interfaz cuando una VM de Windows tiene discos RDM.

Resolution

 Versiones afectadas: Este problema se produce en la versión 19.19-0.15 de PowerProtect Data Manager 

 Versión fija: Actualice PowerProtect Data Manager a la versión 19.20

 Solución alternativa: 

1. SSH en el dispositivo PowerProtect Data Manager como administrador
2. Eleve a la raíz.
3. 

cd /opt/emc/vproxy/unit
 


4. 

vi vproxy.env
 


5. Al final del archivo, agregue las entradas.

DISABLE_FETB=true
export DISABLE_FETB
 

Guarde los cambios.

6. Reinicie el servicio vproxyd con el comando.

systemctl restart vproxyd
 


 

Article Properties
Article Number: 000345300
Article Type: Solution
Last Modified: 17 Jul 2025
Version:  1
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