Data Domain: DDBMA cannot detect the new changed SQL hostname

Summary: DDBMA: DDBMA cannot detect the new changed SQL hostname.

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Symptoms

After changing the hostname of an SQL server, DDBEA cannot detect the new hostname.

Cause

Windows OS registry is still showing the old hostname.

Resolution

  1. Update the new hostname in the configuration file and re-register the lockbox.
  2. If step 1 did not resolve the issue, make a brand-new install of DDBMA.
  3. If step 2 did not resolve the issue, search the keyword of the old hostname in the Windows OS registry, you might find there are some entry still using the old hostname. Ask the customer to engage the OS/SQL team to fix the registry.

Affected Products

Microsoft App Agent

Products

Data Domain
Article Properties
Article Number: 000188691
Article Type: Solution
Last Modified: 11 Dec 2025
Version:  5
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