NetWorker: save Aborting session channel connection to client_address Connection timed out

Summary: The save session is aborted during a large data backup session due to a connection timeout.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The save operation on a large NetWorker client file system fails with a timeout error.

80319:save: Aborting session channel connection (1) to (IP ADDRESS); why = Connection timed out

80319:save: Aborting session channel connection (1) to 192.168.9.150; why = Connection timed out
04/26/18 18:32:08.155444 Connection timed out
04/26/18 18:32:08.160234 msgssn (id 1): Can't send message because the session channel is closed.
04/26/18 18:32:08.162006 Stale asynchronous RPC handle100129:save: Unable to update job with id '3269154' with name value '/some_dir': Stale asynchronous RPC handle
04/26/18 18:32:08.174969 rpc/lib/c_tcp.c:334 Failed to create connection to 127.0.0.1 on port 7938 for RPC client handle: Connection refused
04/26/18 18:32:08.175060 rpc/lib/c_tcp.c:510 Encountered a system error when creating TCP client handle: Connection refused
04/26/18 18:32:08.175615 Failed to create RPC client handle: Remote system error - Connection refused
04/26/18 18:32:08.180078 Unable to connect to NSRLA database to update 'servers' attribute: Remote system error - Connection refused
04/26/18 18:32:08.180599 msgssn (id 1): Can't send message because the session channel is closed.
04/26/18 18:32:08.180680 Stale asynchronous RPC handle90005:save: Unable to end job: Stale asynchronous RPC handle

Cause

The session is closed by the operating system. During a large backup some functions may appear to be taking longer than expected, the system closes (aborts) the session due to an expected timeout.

Resolution

Apply the recommended kernel parameters that are documented in the NetWorker Performance Optimization and Planning Guide.

https://www.dell.com/support/product-details/product/networker/resources/manuals

These settings should be applied on the NetWorker server and any NetWorker client where save operations are aborting due to timeout.

Affected Products

NetWorker
Article Properties
Article Number: 000031090
Article Type: Solution
Last Modified: 16 Sept 2025
Version:  4
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