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Article Number: 000193010

How to Install McAfee LiveSafe from Dell

Summary: This article covers how to download and install McAfee LiveSafe purchased from Dell.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Affected Products:

  • McAfee LiveSafe
  • McAfee Multi-Device Security

A 30-day trial of McAfee LiveSafe is provided automatically on select consumer and commercial Dell computers running Windows. Customers may purchase a McAfee LiveSafe subscription:

  • At the point of sale (POS) of a Dell computer
  • After point of sale (APOS) of a Dell computer
Note: For information about changing your McAfee subscription, reference How to Cancel or Renew your McAfee Subscription Purchased at Dell.

For more information, click the appropriate purchase method of McAfee LiveSafe.

Click either New Setup or Reinstall for the appropriate installation directions.

Warning: These steps are intended for customers who have never activated McAfee LiveSafe. Reference the Reinstall section if you previously registered an account with McAfee.

McAfee LiveSafe is preinstalled on all commercial and consumer computers running Windows. On boot, McAfee LiveSafe is available directly in the Windows System Tray.

Note:

To register the product:

  1. In the Windows Notification Area, click Show hidden files and then double-click the McAfee LiveSafe System Tray icon.

McAfee LiveSave System tray icon
Figure 1: McAfee LiveSafe Stem Tray icon

  1. Click Get started.

Get started
Figure 2: (English Only) Get Started

  1. Log In with a pre-existing McAfee or click Register Now to create an account.

Log in or Register Now
Figure 3: (English Only) Log In to McAfee

Note:
  • A McAfee account is generated during the initial setup of a McAfee subscription.
  • For issues accessing your McAfee account:
    • Validate the email that is used is tied to a McAfee subscription.
    • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  1. Select Settings and then click My Subscription to verify your subscription status.

My Subscription
Figure 4: (English Only) My Subscription

Note: For any discrepancies with the subscription duration and the purchase duration, reference How to Get Support for McAfee Products Sold at Dell.

Note: An active McAfee LiveSafe subscription is required to install the product.

To install the product:

  1. Go to https://www.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies.
  2. In the upper right, click Login.
  3. Sign in using your McAfee account.

Sign in
Figure 5: (English Only) Sign in to your McAfee account

Note:
  • A McAfee account is generated during the initial setup of a McAfee subscription.
  • For issues accessing your McAfee account:
    • Validate the email that is used is tied to a McAfee subscription.
    • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  1. Click Downloads & devices.

Downloads and devices
Figure 6: (English Only) Downloads and Devices

  1. From the drop-down menu, select McAfee LiveSafe and then click Download.

Download
Figure 7: (English Only) Download

  1. Click Agree and Download.

Agree and Download
Figure 8: (English Only) Agree and Download

  1. On download, double-click McAfee_Installer_[BUILDER NUMBER].exe.
Note: [BUILD NUMBER] = Serial Number
  1. In the installation wizard, click Install.

Install
Figure 9: (English Only) Install

  1. On installation, click Done.

Done
Figure 10: (English Only) Done

  1. McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.

Get started
Figure 11: (English Only) Get Started

Click either New Purchase or Reinstall for the appropriate installation directions.

 

Warning: These steps are intended for customers who have never activated McAfee LiveSafe. A redemption code (license key) from Dell can only be used once. Reference the Reinstall section if the redemption code was previously used.

To install the product:

  1. Go to https://www.dell.com/support/software
  2. Click Sign In.

Sign In
Figure 12: (English Only) Sign In

  1. Sign In to Dell Digital Locker using the email used to purchase McAfee LiveSafe.

Sign In
Figure 13: (English Only) Sign into Dell Digital Locker

  1. Click Download McAfee LiveSafe.

Download MaAfee LiveSafe
Figure 14: (English Only) Download McAfee LiveSafe

  1. Click Get Key.

Get Key
Figure 15: (English Only) Get Key

  1. Document the License key.

License key
Figure 16: (English Only) Document the License key

  1. Go to https://www.mcafee.com/activate This hyperlink is taking you to a website outside of Dell Technologies..
  2. Enter the License Key (step 6), Email, and then click Next.

Enter License Key, Email and click Next
Figure 17: (English Only) Next

Warning:
  • The License Key can only be redeemed once.
  • On error "You already redeemed that code," go to the Reinstall section.
  1. On successful redemption, click Next.

Next
Figure 18: (English Only) Next

  1. Optionally setup a recurring subscription or click Continue without additional benefits.

Continue without additional benefits
Figure 18: (English Only) 

  1. Click Download.

Download
Figure 19: (English Only) Continue without additional benefits

  1. On download, double-click McAfee_Installer_[BUILDER NUMBER].exe.
Note: [BUILD NUMBER] = Serial Number
  1. In the installation wizard, click Install.

Install
Figure 20: (English Only) Install

  1. On installation, click Done.

Done
Figure 21: (English Only) Done

  1. McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.

Get started
Figure 22: (English Only) Get Started

Note: For any discrepancies with the subscription duration and the purchase duration, reference How to Get Support for McAfee Products Sold at Dell.

Note: An active McAfee LiveSafe subscription is required to install the product.

To install the product:

  1. Go to https://www.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies.
  2. In the upper right, click Login.
  3. Sign in using your McAfee account.

Sign in
Figure 23: (English Only) Sign in

Note:
  • A McAfee account is generated during the initial setup of a McAfee subscription.
  • For issues accessing your McAfee account:
    • Validate the email that is used is tied to a McAfee subscription.
    • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  1. Click Downloads & devices.

Downloads & devices
Figure 24: (English Only) Downloads & devices

  1. From the drop-down menu, select McAfee LiveSafe and then click Download.

Download
Figure 25: (English Only) Download

  1. Click Agree and Download.

Agree and Downlaod
Figure 26: (English Only) Agree and Download

  1. On download, double-click McAfee_Installer_[BUILDER NUMBER].exe.
Note: [BUILD NUMBER] = Serial Number
  1. In the installation wizard, click Install.

Install
Figure 27: (English Only) Install

  1. On installation, click Done.

Done
Figure 28: (English Only) Done

  1. McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.

Get started
Figure 29: (English Only) Get started

Article Properties

Last Published Date

03 Oct 2023

Version

13

Article Type

How To

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