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Article Number: 000196960

How to Cancel or Renew your McAfee Subscription Purchased at Dell

Summary: This article discusses how to change your McAfee product subscription that was purchased through Dell.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Affected Products:

  • McAfee LiveSafe
  • McAfee Safe Connect
  • McAfee Small Business Security
  • McAfee Antivirus
  • McAfee Internet Security
  • McAfee Total Protection

McAfee products that are purchased from Dell can be selected to have a Standard or Auto-Renewal subscription.

Note: Auto-renewal is only available for McAfee LiveSafe purchased with a Dell computer.

Click the appropriate subscription type for more information.


Click Cancel Subscription or Renew Subscription for specific information.


To cancel your McAfee subscription:

  1. Go to https://www.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies.
  2. Sign in with your McAfee account.

McAfee Sign in
Figure 1: (English Only) McAfee Sign in

Note: For issues accessing your McAfee account:
  • Validate the email that is used is tied to a McAfee subscription.
  • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  1. In the upper right corner, select Account and then click Auto-Renewal Settings.

Auto-Renewal Settings
Figure 2: (English Only) Auto-Renewal settings

  1. Turn-Off Auto-renewal subscription

Auto-Renewal Membership
Figure 3: (English Only) Auto-Renewal Membership settings

Note: The example figure demonstrates Auto-Renewal set to off.


To renew your McAfee subscription:

  1. Go to https://www.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies.
  2. Sign in with your McAfee account.

McAfee Sign In
Figure 4: (English Only) McAfee Sign in

Note: For issues accessing your McAfee account:
  • Validate the email that is used is tied to a McAfee subscription.
  • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  1. In the upper right corner, select Account and then click Auto-Renewal Settings.

Auto-Renewal Settings
Figure 5: (English Only) Auto-Renewal settings

  1. Optionally Turn-On Auto-renewal subscription

Auto-Renewal Membership
Figure 6: (English Only) Auto-Renewal Membership settings

Note: Your McAfee subscription must be manually renewed if Auto-Renew is set to Off.
  1. In the upper right corner, select Account and then click Subscriptions.

Subscriptions
Figure 7: (English Only) Account subscriptions

  1. Under Subscriptions, click Renew on the desired McAfee Product.

Renew
Figure 8: (English Only) Subscriptions


Auto-renewal notices are sent through email within 60 days from the expiration date to the email associated to the product.

To cancel or modify your auto-renewal subscription:

  1. Go to https://www.dell.com/support/software/.
  2. Click Sign In.

Sign In
Figure 9: (English Only) Dell Digital Locker

  1. Sign in with the account that is associated to the auto-renewal subscription.

Sign in
Figure 10: (English Only) Sign in

  1. Under the Products tab, click the appropriate Product name.

Products
Figure 11: (English Only) Products

Note:
  • Entitlement Id has been omitted from the above screenshot.
  • Subscriptions no longer renewable by Dell must be managed directly through McAfee. Reference the Standard tab of this article for more information.
  • If the McAfee product is missing from your Dell Digital Locker account, click your appropriate order number at https://www.dell.com/support/order-status/ and then click Contact Customer Support.
  1. Under Type, click Manage my subscription.

Subscriptions Details
Figure 12: (English Only) Subscription Details

  1. Turn off automatic renewal and then click Save.

Turn off automatic renewal
Figure 13: (English Only) Turn off automatic renewal

Article Properties

Last Published Date

14 Mar 2024

Version

7

Article Type

How To

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