PowerStore: System Health Check detects an MTC NVRAM drive issue

Summary: System Health Check detects an MTC NVRAM drive issue.

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Symptoms

The system health check may detect an MTC NVRAM issue that raises the following message: NVRAM <id> has inconsistent counters (KB#000212587).

It may occur when running a System Check using PowerStore Manager (UI) with the Run System Check or Run Upgrade Extensions option:
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Or
  • Running the System Health Service Script (svc_health_check) using an SSH connection:
    $ svc_health_check run -rhc mtc_drive_counter_check
    Name                               Location  Status     Description
    NVRAM Drive Powercycle Counter     node_a    FAILED     NVRAM 0_0_24 has inconsistent counters. (KB#000212587)            

When this issue is detected during upgrade from 2.x to 3.x, the NVRAM drive may be taken offline, its data may be inaccessible, and the NDU may fail.

Cause

This is due a rare timing issue when an unexpected power-cycle occurs, that may cause an internal counter inconsistency.

Resolution

Contact Dell Technical Support or your Authorized Service Representative, and quote this knowledge base article ID.

Do not attempt an upgrade until this issue is resolved.

Additional Information

For more information about System Health Checks, see:
PowerStore: How to use the System Check feature
or
PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check.

Affected Products

PowerStore
Article Properties
Article Number: 000212587
Article Type: Solution
Last Modified: 13 Jun 2025
Version:  3
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