PowerStore: System Health Check has detected remnants of failed NDU commits

Summary: The System Check in the off-release health check package may detect the existence of an unfinished upgrade.

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Symptoms

System Health may fail the Unfinished Upgrade Check and display a failure message that an unfinished upgrade was identified. The message may be one of the following examples:

  • Unfinished upgrade packages found. Software_Release-3.2.0.1-1860013-retail (Article#000213265)
  • System upgrade status shows unfinished upgrade. (Article#000213265)
  • Unfinished Upgrade Check node_a Failed nodea code commit is not complete nodeb code commit is not complete (Article#000213265)
The health check for the Unfinished Upgrade Check will be detected in the following scenarios:
  • Running a System Check using PowerStore Manager (UI) with the Run System Check option

PowerStore Manager (UI)
 
  • Running the System Health Service Script (svc_health_check) using an SSH connection:
Note: Output truncated for illustrative purposes.

SSH connection

Cause

If an NDU was not successfully completed the system may be left in a status of "NDU In Progress" or with NDU commit failed.

Resolution

This issue must be resolved as soon as possible to prevent any possible service interruption.
Contact Dell Technical Support to resolve this issue. Reference this KB Article for expedited handling.

Additional Information

For more information about System Health Checks, see Article 000198084 PowerStore: How to use the System Check feature or Article 000192601 PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check.

Affected Products

PowerStore
Article Properties
Article Number: 000213265
Article Type: Solution
Last Modified: 03 Sep 2025
Version:  8
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