Dell Unity：SPレスキュー理由エラー コード: 0x1b01

Summary: Unityストレージ プロセッサー(SP)に障害が発生し、エラー コード0xb01、6913、または1:1678040でサービス モードになります。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

次のレスキュー理由により、一方または両方のストレージ プロセッサーがサービス モードになっている可能性があります。

======== Now executing basic state ========
* System Serial Number is: APM00172106812
* System Friendly Host Name is: (none)
* Current Software version: Unable to determine full software version.
* Unisphere IP address(es): 10.90.24.250 fe80::260:1600:47e0:2a26
* FIPS mode: Disabled
* Boot Mode: Rescue Mode
* Post Faults:  0x0000
* Backend Faults:       0x0000
* Boot Faults:  0x1b00
* Rescue Reason:        0x1b01
* Rescue reason for code 0x1b01 - There is a problem with the system software on this Storage Processor. To attempt to correct this problem, first run Data Collection, and then try the following in order: Check all cables, reboot each SP, and reimage each Storage Processor (SP). If this does not resolve the issue, contact your service provider.

 

この問題の間に、次の追加のエラー コードとメッセージが生成される場合もあります。

  • ERROR" "1:1678040
  • Storage Processor SP B has faulted and is in Service Mode with reason code 6913
  • Storage Processor SP A has faulted and is in Service Mode with reason code 6913
  • SERVICE_ERR_0x1b01

Cause

「 sep 通常、この問題は Safe サービスのモジュールが原因です。その証拠については、次のログの場所を確認します。

 

/EMC/C4Core/log/start_c4.log:

Wed Sep 27 19:00:53 2017: start_c4.pl:  *****************************************************
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Error Detected SP Degraded Mode after sep started.
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Incrementing SOFTWARE boot counter
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Driver rrchc code: 0x1b01
Wed Sep 27 19:00:53 2017: start_c4.pl:  *****************************************************

 

/var/log/boot.out:

2017-09-29 18:36:31.598 ===== bringup_backend =====
2017-09-29 18:36:32.105 Loading mirror driver
2017-09-29 18:36:37.787 read degraded mode bit from nvram and check if sep is degraded
2017-09-29 18:36:37.996 MCR database degraded mode:  00000001
2017-09-29 18:36:38.332 1
2017-09-29 18:36:39.064 =================================================================
2017-09-29 18:36:39.068 ===   ***  Going into service mode because of a fault  ***    ===
2017-09-29 18:36:39.072 =================================================================
2017-09-29 18:36:39.082 === When escalating to platform services, please make sure to ===
2017-09-29 18:36:39.086 === include the messages ABOVE this notice. You can ignore    ===
2017-09-29 18:36:39.090 === any errors below.                                         ===
2017-09-29 18:36:39.094 =================================================================

Resolution

Dellテクニカル サポートまたは認定サービス担当者に連絡して、このDellナレッジベース記事番号をお伝えください。

Affected Products

Dell EMC Unity, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Hybrid
Article Properties
Article Number: 000032808
Article Type: Solution
Last Modified: 11 Nov 2025
Version:  4
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