Avamar: Installation af acceleratornode mislykkes pga. et DNS-problem

Summary: Installationen af acceleratornoden mislykkes pga. et problem med DNS-systemet (Domain Name System).

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Symptoms

Under installationen af en Avamar Accelerator-node mislykkes arbejdsprocessen.

Følgende fejl vises på workflow.log: 

2018-01-12 01:50:16 (+0000) 4107124 INFO: Network address or DNS name of this Accelerator Node]
2018-01-12 01:50:16 (+0000) 4107124 INFO:
2018-01-12 01:50:16 (+0000) 4107124 INFO: Matched.
2018-01-12 01:50:16 (+0000) 4107124 INFO: Expected: [Network address or DNS name of the Avamar Server]
2018-01-12 01:50:16 (+0000) 4107124 INFO: Output: [ [xxx.xxx.com]:
2018-01-12 01:50:16 (+0000) 4107124 INFO: Network address or DNS name of the Avamar Server]
2018-01-12 01:50:46 (+0000) 4107124 ERROR: ERROR: Cannot expect 'Root password of Avamar Server', output ' [dpn99]: '
2018-01-12 01:50:46 (+0000) 4107124 DETAILS: ERROR: Cannot expect 'Root password of Avamar Server', output ' [dpn99]: '
2018-01-12 01:50:46 (+0000) 4107124 DETAILS: <RuntimeError>
2018-01-12 01:50:46 (+0000) 4107124 DETAILS:   /data01/avamar/repo/temp/AcceleratorInstallSles-7.4.1-58.avp_1515661292143

Cause

Et DNS-system (Domain Name System) er ikke tilgængeligt på acceleratornoden, hvilket medfører, at arbejdsgangsforespørgslen for Avamar FQDN mislykkes.

Resolution

Følgende kommando kan køres på acceleratornoden for at bekræfte problemet:

ping -c 1 <Avamar FQDN>
 

Når det er bekræftet, skal du løse DNS-serverproblemet. 

--Eller--

Hvis DNS-problemet ikke kan løses på grund af kundens miljø, skal du bruge IP-adressen til Avamar-serveren.

 

Affected Products

Avamar

Products

Avamar, Avamar Plug-in for NDMP
Article Properties
Article Number: 000065507
Article Type: Solution
Last Modified: 09 Jan 2025
Version:  6
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