Avamar: Falha na instalação do nó acelerador devido a um problema de DNS

Summary: A instalação do nó acelerador apresenta falha devido a um problema de DNS (Domain Name System).

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Symptoms

Durante a instalação de um nó do Avamar Accelerator, o fluxo de trabalho falha.

A workflow.log mostra o seguinte erro: 

2018-01-12 01:50:16 (+0000) 4107124 INFO: Network address or DNS name of this Accelerator Node]
2018-01-12 01:50:16 (+0000) 4107124 INFO:
2018-01-12 01:50:16 (+0000) 4107124 INFO: Matched.
2018-01-12 01:50:16 (+0000) 4107124 INFO: Expected: [Network address or DNS name of the Avamar Server]
2018-01-12 01:50:16 (+0000) 4107124 INFO: Output: [ [xxx.xxx.com]:
2018-01-12 01:50:16 (+0000) 4107124 INFO: Network address or DNS name of the Avamar Server]
2018-01-12 01:50:46 (+0000) 4107124 ERROR: ERROR: Cannot expect 'Root password of Avamar Server', output ' [dpn99]: '
2018-01-12 01:50:46 (+0000) 4107124 DETAILS: ERROR: Cannot expect 'Root password of Avamar Server', output ' [dpn99]: '
2018-01-12 01:50:46 (+0000) 4107124 DETAILS: <RuntimeError>
2018-01-12 01:50:46 (+0000) 4107124 DETAILS:   /data01/avamar/repo/temp/AcceleratorInstallSles-7.4.1-58.avp_1515661292143

Cause

Um Domain Name System (DNS) está inacessível no nó acelerador, causando falha na consulta do fluxo de trabalho do FQDN do Avamar.

Resolution

O seguinte comando pode ser executado no nó acelerador para confirmar o problema:

ping -c 1 <Avamar FQDN>
 

Depois de confirmado, corrija o problema do servidor DNS. 

--Ou--

Se o problema de DNS não puder ser corrigido devido ao ambiente do cliente, use o endereço IP do Avamar Server.

 

Affected Products

Avamar

Products

Avamar, Avamar Plug-in for NDMP
Article Properties
Article Number: 000065507
Article Type: Solution
Last Modified: 09 Jan 2025
Version:  6
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