Avamar: Falha na instalação do nó acelerador devido a um problema de DNS

Summary: A instalação do nó acelerador apresenta falha devido a um problema de DNS (Domain Name System).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Durante a instalação de um nó do Avamar Accelerator, o fluxo de trabalho falha.

A workflow.log mostra o seguinte erro: 

2018-01-12 01:50:16 (+0000) 4107124 INFO: Network address or DNS name of this Accelerator Node]
2018-01-12 01:50:16 (+0000) 4107124 INFO:
2018-01-12 01:50:16 (+0000) 4107124 INFO: Matched.
2018-01-12 01:50:16 (+0000) 4107124 INFO: Expected: [Network address or DNS name of the Avamar Server]
2018-01-12 01:50:16 (+0000) 4107124 INFO: Output: [ [xxx.xxx.com]:
2018-01-12 01:50:16 (+0000) 4107124 INFO: Network address or DNS name of the Avamar Server]
2018-01-12 01:50:46 (+0000) 4107124 ERROR: ERROR: Cannot expect 'Root password of Avamar Server', output ' [dpn99]: '
2018-01-12 01:50:46 (+0000) 4107124 DETAILS: ERROR: Cannot expect 'Root password of Avamar Server', output ' [dpn99]: '
2018-01-12 01:50:46 (+0000) 4107124 DETAILS: <RuntimeError>
2018-01-12 01:50:46 (+0000) 4107124 DETAILS:   /data01/avamar/repo/temp/AcceleratorInstallSles-7.4.1-58.avp_1515661292143

Cause

Um Domain Name System (DNS) está inacessível no nó acelerador, causando falha na consulta do fluxo de trabalho do FQDN do Avamar.

Resolution

O seguinte comando pode ser executado no nó acelerador para confirmar o problema:

ping -c 1 <Avamar FQDN>
 

Depois de confirmado, corrija o problema do servidor DNS. 

--Ou--

Se o problema de DNS não puder ser corrigido devido ao ambiente do cliente, use o endereço IP do Avamar Server.

 

Affected Products

Avamar

Products

Avamar, Avamar Plug-in for NDMP
Article Properties
Article Number: 000065507
Article Type: Solution
Last Modified: 09 Jan 2025
Version:  6
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