RecoverPoint for VMs: How to collect RPC (Plugin Server) logs

Summary: How to collect RPC logs from VC or RPC CLI

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Instructions

In the Plugin Server (RPC) you can click on system on the left, then actions up top. Then choose Collect Plugin Server logs

Plugin Server (RPC)

If you are having issues trying to collect RPC logs via vCenter you can run the following via console to the plugin server (if /sbin/SuSEfirewall2 off has already been performed via console then you can SSH:

  • SSH (console if first time doing this) to the plugin server
  • Enter this command: 
    /sbin/SuSEfirewall2 off
  • Then we will need to run the following script to collect the needed info for a failed deployment: 
     /opt/rpcenter/log_collection/log_collection.sh
  • The output can be found at 
    /opt/rpcenter/log_collection/collected_logs
  • We can collect them using WinSCP or Fillzila.

Additional Information

Refer to this video:

Products

RecoverPoint for Virtual Machines
Article Properties
Article Number: 000187621
Article Type: How To
Last Modified: 26 Sept 2023
Version:  8
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