Proxy Deployment Manager fungerer ikke. /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Tilladelse nægtet)

Summary: Proxy Deployment Manager (PDM) fungerer ikke efter opgradering. PDM mislykkes med: "Fejl under hentning af opgaver. Mislykket med HTTP-fejlkode: 404 yderligere oplysninger" HTTP-status 404 - ikke fundet. Dette er set på 19.7/8-versioner. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Når du opretter en proxy-anbefaling, rapporterer Avamar AUI følgende fejl:
image.pngimage.png

Når du forsøger det samme, men med Avamar Administrator, sidder vi fast på skærmbilledet Indlæsningsanbefalinger.  
image.png




Logfilen /usr/local/avamar/var/log/vcs/deploymanager viser følgende fejl: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Tilladelse nægtet)
  
2022-06-27T04:08:55.259-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#   getResultValue]: getResultValue:rabbitmqAP
2022-06-27T04:08:55.260-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#cryptValueByXPath]: xPath://entry[@key='rabbitmqAP']
2022-06-27T04:08:55.261-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#      getDocument]: getDocument: mcserverXMLFile:/usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
2022-06-27T04:08:55.262-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#      getDocument]: getDocument fail: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#cryptValueByXPath]: Decrypt failed at: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#   getResultValue]: Error found for decrypt: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: getConnectionFactory Exception====
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.264-0700 INFO  [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: cf.isSSL():false
2022-06-27T04:15:45.633-0700 INFO  [ost-startStop-1][  impl.ConfigFileAppProperties#             init]:

Følgende fejl kan ses i /usr/local/avamar/var/log/vcs/connectionmanager.log 
2023-01-18T15:41:57.410+0000 INFO  [ost-startStop-1][util.MCCipherUtil#getDocument]: getDocument: mcserverXMLFile:/usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][util.MCCipherUtil#getDocument]: getDocument fail: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][   util.MCCipherUtil#cryptValueByXPath]: Decrypt failed at: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][util.MCCipherUtil#   getResultValue]: Error found for decrypt: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.413+0000 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: getConnectionFactory Exception====
2023-01-18T15:41:57.413+0000 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.413+0000 INFO  [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: cf.isSSL():false


 
 

Cause

Filen /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd har forkerte tilladelser.

Observeret tilladelse 
admin@ave197:~/>: ls -la /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
-r-------- 1 admin admin 4506 Feb  3  2022 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd

Forventet tilladelse 
admin@ave197:~/>: ls -la /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
-r--r--r-- 1 admin admin 4506 Feb  3  2022 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd

Resolution

Følg instruktionerne nedenfor for at løse problemet.

Ret tilladelserne: 
chmod 444 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
Gennemse filen nu. Den bør vise de korrekte tilladelser. 
r--r--r-- 1 admin admin 4.5K /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
Genstart tomcat (som rod): 
emwebapp.sh --restart
Article Properties
Article Number: 000209747
Article Type: Solution
Last Modified: 16 May 2026
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.