Connectrix: MDS: Gen5 Line Card Reboots Due to Unrecoverable Catastrophic Error

Summary: Gen5 Module reboots due to unrecoverable catastrophic error and came back online.

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Symptoms

Gen5 Module rebooted due to unrecoverable catastrophic error indicating hardware failure. 
Show logging logfile
2024 May 31 08:46:39 dcmipstsan462 %MODULE-2-MOD_DIAG_FAIL: Module 7 (Serial number: JAXXXXXXXXX) reported failure fc7/1-48due to unrecoverable catastrophic error in device DEV_F16_CMN (device error 0xccc02600)
2024 May 31 08:47:05 dcmipstsan462 %PLATFORM-2-MOD_DETECT: Module 7 detected (Serial number JAXXXXXXXXX) Module-Type 2/4/8/10/16 Gbps Advanced FC Module Model DS-X9448-768K9
2024 May 31 08:47:05 dcmipstsan462 %PLATFORM-2-MOD_PWRUP: Module 7 powered up (Serial number JAXXXXXXXXX)
2024 May 31 08:47:05 dcmipstsan462 %PLATFORM-5-MOD_STATUS: Module 7 current-status is MOD_STATUS_POWERED_UP
Show system reset-reason module 7
*************** module reset reason (7) *************
Time stamp   : At 119737 usecs after Fri May 31 08:46:57 2024

Service name : SAP:34368
Reset reason : Runtime diagnostic failure => [Failures < MAX] : powercycle
Serial number: JAXXXXXXXXX
Error code   : NA

Time stamp   : At 567276 usecs after Tue Feb 28 09:23:07 2023

Service name : SAP:14853
Reset reason : Runtime diagnostic failure => [Failures < MAX] : powercycle
Serial number: JAXXXXXXXXX
Error code   : NA
Show module internal exceptionlog module 7
********* Exception info for module 7 ********
exception information --- exception instance 1 ----
Module Slot Number: 7
Device Id         : 204
Device Name       : F16 Generic Driver
Device Errorcode  : 0xccc02600
Device ID         : 204 (0xcc)
Device Instance   : 02 (0x02)
Dev Type (HW/SW)  : 06 (0x06)
ErrNum (devInfo)  : 00 (0x00)
System Errorcode  : 0x42b80029 unrecoverable catastrophic error
Error Type        : FATAL error
PhyPortLayer      : Fibre Channel
Port(s) Affected  : fc7/1-48
Error Description : F16_PLDA_RETRY_MERR
DSAP              : 0 (0x0)
UUID              : 0 (0x0)
Time              : Fri May 31 08:46:39 2024
                    (Ticks: 6659C6AF jiffies)
Show hardware
Module7  ok
  Module type is : 2/4/8/10/16 Gbps Advanced FC Module
  0 submodules are present
  Model number is DS-X9448-768K9
  H/W version is 1.3
  Part Number is 73-15110-04
  Part Revision is A0
  Manufacture Date is Year 19 Week 11
  Serial number is JAXXXXXXXXX
  CLEI code is XXUIAHUXXX

Cause

Module rebooted due to hardware failure.

Resolution

Fix:
Replace the Module.

Affected Products

Connectrix MDS-9710

Products

Connectrix MDS-Series
Article Properties
Article Number: 000225949
Article Type: Solution
Last Modified: 19 Jun 2024
Version:  1
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