Alerts are generated in PPDM every few weeks - "SYS0052: Component UI is restarting on host"

The below alert is generated in PowerProtect Data Manager every few weeks.

SYS0052,"This component was detected as not running on the PowerProtect Data Manager system, and has been restarted automatically on the specified host.","If the component was stopped manually, you can ignore this alert. If the component stopped without user intervention and this alert continues to appear, contact Dell Customer Support.",Critical,Mar 06 2025 08:25:08 PM IST,Component UI is restarting on host dc-ppdm-02.ccf.org.,System,Unacknowledged,Data Manager,

Component UI is being unresponsive, but the user is not affected as service is automatically restarted by SYSMGR. Admin is alerted due to critical alerts generated by PowerProtect Data Manager.

This is a known issue with PowerProtect Data Manager as documented in PPDMESC-7105/PPDM-335427.

After user login, a request is made to /authorization-token to get user information. For specific users (that cause this issue), the data returned is missing vital information and a section of code assumes there is always at least one element in an array present (the array is actually null) causing a memory access error which results in component failing ungracefully and killing itself.

PowerProtect Data Manager 19.17/19.18 build is affected by this issue.

This issue will be fixed in PowerProtect Data Manager version 19.19 and above.