Dell NativeEdge: Falla de actualización a firmware v3.2.0.0 de terminal PowerEdge

Si el cliente intenta realizar la actualización del firmware de terminal NativeEdge PowerEdge mediante el paquete v3.2.0.0 antes de realizar la actualización de NativeEdgeOS a 3.2.0.0, la actualización del firmware falla debido a los 2 síntomas que se indican a continuación.

1. Error de actualización de IDM. 

Puede encontrar el rastro en ece-agent.log.

ece_agent.log: [1750748239.000000000, {"level":"info","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.(*multiStageUpdateService).PerformUpdate","time":"2025-06-24T06:57:19Z","message":"Initiating update step execution for component: IDM_Dev_PE.tar.gz"}]
ece_agent.log: [1750748239.000000000, {"level":"info","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.(*multiStageUpdateService).PerformUpdate","time":"2025-06-24T06:57:19Z","message":"Deriving component file from component file name: IDM_Dev_PE.tar.gz"}]
ece_agent.log: [1750748239.000000000, {"level":"info","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.glob..func1","time":"2025-06-24T06:57:19Z","message":"Unzip and untar the zipped component file: IDM_Dev_PE.tar.gz to the destination path /staging/multistage/device"}]
ece_agent.log: [1750748239.000000000, {"level":"error","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.(*multiStageUpdateService).PerformUpdate","error":"no IDM files found for model: R760_","time":"2025-06-24T06:57:19Z","message":"failed to execute the update"}]
ece_agent.log: [1750748239.000000000, {"level":"info","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.(*multiStageUpdateService).PrepareAndSendAsyncEventToNEO","time":"2025-06-24T06:57:19Z","message":"Successfully published the event, identified by event-type hzp.ece.job, to EO."}]
ece_agent.log: [1750748239.000000000, {"level":"error","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.(*multiStageUpdateService).PerformUpdate","error":"no IDM files found for model: R760_","time":"2025-06-24T06:57:19Z","message":"terminating the update process for component: IDM_Dev_PE.tar.gz as continueOnFailure is set to FALSE"}]
ece_agent.log: [1750748239.000000000, {"level":"info","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.(*multiStageUpdateService).PerformUpdate","time":"2025-06-24T06:57:19Z","message":"Update steps completed - failureInUpdateSteps: true, continueOnFailure: false"}]
ece_agent.log: [1750748239.000000000, {"level":"info","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/repositories/db.multiStageUpdateRepository.UpdateStatusInMultiStageUpdateTable","time":"2025-06-24T06:57:19Z","message":"Initiating status update in multi_update_tracker table"}]
ece_agent.log: [1750748239.000000000, {"level":"info","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/repositories/db.multiStageUpdateRepository.UpdateStatusInMultiStageUpdateTable","time":"2025-06-24T06:57:19Z","message":"Updated status in multi_update_tracker table"}]
ece_agent.log: [1750748239.000000000, {"level":"info","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.(*multiStageUpdateService).ExecuteUpdateSteps","time":"2025-06-24T06:57:19Z","message":"Updated the 'update step' Failed status in DB for component: IDM, order No: 2"}]
ece_agent.log: [1750748239.000000000, {"level":"error","component":"hzp-ece-agent","correlationID":null,"marker":"ece-multi-stage-update-service","function":"ISG-Edge/hzp-ece-agent/agent/services.(*multiStageUpdateService).ExecuteUpdateSteps","time":"2025-06-24T06:57:19Z","message":"failed to perform multistage update for component type: IDM. any further update will be skipped"}]

2. El sellado de firmware no se activará y los clientes no podrán ver la versión de firmware v3.2.0.0 después de la actualización del firmware

Defecto en el código

Este problema se resolvió en NativeEdgeOS v3.2.0.0. El cliente debe realizar la actualización de NativeEdgeOS a NativeEdgeOS v3.2.0.0 primero y, a continuación, actualizar el firmware de NativeEdge v3.2.0.0.