Wake-on-LAN Does Not Work on Dell Pro Max Plus Laptops

Summary: The following article provides information about an issue with Wake-on-LAN (WOL) from a warm shut-down does not work on Dell Pro Max Plus laptops.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The magic packet from WOL is sent and confirmed. However, the following products have no response:

Affected Platforms:

  • Dell Pro Max 16 Plus MB16250
  • Dell Pro Max 18 Plus MB18250

Cause

The Dell Pro Max Plus Laptop platform family is not in the Intel road map for WOL at launch.

Resolution

Intel released code to resolve this, and it has been adopted for this platform:

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to: Back Up and Recovery
  • Connect the AC adapter.

Updating the Dell Pro Max 16 Plus MB16250 and 18 Plus MB18250 BIOS to version 2.5.0 or later on the laptop resolves the issue. To download and install the Dell_Pro_Max_MB16250_MB18250_2.5.0.exe file, refer to the: BIOS Update Guide

Affected Products

Dell Pro Max 16 Plus MB16250, Dell Pro Max 18 Plus MB18250
Article Properties
Article Number: 000443586
Article Type: Solution
Last Modified: 24 May 2026
Version:  3
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