PowerProtect Data Manager 报告不显示任何数据
Summary: PowerProtect Data Manager 报告突然不显示任何数据。但我们报告引擎处于就绪状态。
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Symptoms
此问题出现在 PowerProtect Data Manager 19.14 和 19.15 中。
PowerProtect Data Manager 报告不显示任何数据。
在报告引擎上,我们可以在 /var/log/dellemc/agent/dpaagent.log中找到以下错误(或在 PowerProtect Data Manager 支持包:\var\log\reporting\logs\agent\dpaagent.log中)
PowerProtect Data Manager 报告不显示任何数据。
在报告引擎上,我们可以在 /var/log/dellemc/agent/dpaagent.log中找到以下错误(或在 PowerProtect Data Manager 支持包:\var\log\reporting\logs\agent\dpaagent.log中)
INFO 3345.3484 20240219:150901 com.emc.dpa.agent.mo - authenticate(): Attempting CREDS token, as the certificate based token generation is failed. WARN 3345.3484 20240219:150902 com.emc.dpa.agent.mo - obtainAccessToken(): Failed to login to xxx.xxx.com with user admin: HTTP post status: 423 INFO 3345.3490 20240219:151406 com.emc.dpa.agent.mo - authenticate(): Certificates are being setup... INFO 3345.3490 20240219:151511 com.emc.dpa.agent.mo - authenticate(): Using authType CERT INFO 3345.3490 20240219:151511 com.emc.dpa.agent.mo - authenticate(): Attempting CREDS token, as the certificate based token generation is failed. WARN 3345.3490 20240219:151511 com.emc.dpa.agent.mo - obtainAccessToken(): Failed to login to xxx.xxx.com with user admin: HTTP post status: 401
Cause
报告 IP 白名单可能已过期(默认设置为 365 天)。要确认这一点,请以管理员用户身份在客户 PowerProtect Data Manager CLI 中运行以下命令。
./ppcp rest --uri whitelist
如果您没有看到报告节点 IP,则在上述命令的输出中,这意味着报告 IP 当前未列入白名单。
下面的输出是“报告 IP 当前未列入白名单”的示例,我们必须按照“解决方案”部分中的步骤进行操作。
admin@ppdm:~/bin> ./ppcp rest --uri whitelist
===========================================================
PPCP : 0.44
PPDM : 19.14.0-20
Date : 18 Dec 2023 10:41 CST
===========================================================
URL : GET https://localhost:8443/api/v2/whitelist?page=1&pageSize=100 [localhost]
{
"content": [],
"page":
{ "number": 1, "size": 0, "totalElements": 0, "totalPages": 0 }
}
Resolution
步骤 1:运行以下命令,将 10.xxx.xxx.xxx 替换为报告节点 ip 的客户,并收集“expiresAt”值。
./ppcp rest https://10.xxx.xxx.xx:8443 --uri whitelist
步骤 2:
使用以下命令在客户 PowerProtect Data Manager 的 /home/admin 中创建一个名为 payload.txt 的文件。
vi payload.txt
复制payload.txt文件中的以下内容;在此步骤中,更新的“ExpiresAt”值为“自到期日期起 3 年”,IP 地址为报告 IP 并保存文件的客户。
{
"expiresAt": "2027-02-27T12:57:10.389Z",
"ip": "10.xxx.xxx.xxx",
"roleId": "2bc98750-7675-0136-29e9-5bbd3ce729b0",
"state": "APPROVED"
}
步骤 3:
使用报告节点 ip 运行以下 ppcp 命令。
./ppcp rest --method POST https://10.xxx.xxx.xxx:8443 --uri whitelist --input payload.txt
执行上述步骤后,我们必须在报告节点上重新生成证书。要执行相同操作,请执行以下步骤:
Step 01: Make sure a single entry in crontab is present to generate certificates. crontab -l crontab -e Step 02: remove old certificates from /opt/emc/dpa/agent/data/ppdm/rs directory. rm -rf /opt/emc/dpa/agent/data/ppdm/rs Step 03: DPA agent restart regenerate the certificates. /opt/emc/dpa/services/bin/dpa.sh agent restart Step 04: run below command /opt/emc/dpa/services/bin/dpa.sh svc restart
Affected Products
PowerProtect SoftwareArticle Properties
Article Number: 000222608
Article Type: Solution
Last Modified: 11 Dec 2025
Version: 3
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