Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us
Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

Article Number: 000191589

How to Get Support for Foxit Products Sold at Dell

Summary: This article covers how to obtain support for Foxit products sold directly through Dell.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Affected Products:

  • Foxit PDF Editor
  • Foxit PDF Editor Pro
  • Foxit eSign
  • Foxit PhantomPDF
  • Foxit PhantomPDF Pro

Foxit develops a series of productivity software that is available for purchase directly with a Dell computer.

Self-Help Options

Most technical information can be found by referencing:

To obtain support:

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

Note:
  • Service Tag is only available for Foxit products that are purchased with Dell computers. For more information, reference Locate your Service Tag or Serial Number.
  • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.

Click the appropriate support option for more information.

 

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. On prompt, select either International Support or Support in [REGION].

Choose your Region
Figure 4: (English Only) Choose your Region

Note:
  • [REGION] is based on the country or region that the product was purchased at.
  • Your [REGION] may differ from the above screenshot.
  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select Contact option
Figure 6: (English Only) Select contact option

 

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing or Wrong Items.

Select Missing or Wrong Items
Figure 9: (English Only) Select Missing or Wrong Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000191589) when contacting technical support.

Article Properties

Last Published Date

12 Sept 2023

Version

11

Article Type

How To

Back to Top