PowerStore Alerts: BaseEnclosure Node States

Alert ID

XMS_NODE_FRU_COMP_STATUS_INCOMPATIBLE

Alert Text

Node's part number %(part_number) does not match the expected part number %(expected_part_number) for this appliance.

Error Code

(0x0030ac03)

Resolution

Cause

This alert is raised if a replaced node is not compatible.

Solution

The node must be replaced, please contact Technical Support for further assistance. 

Alert ID

XMS_NODE_FRU_COMP_STATUS_UNIDENTIFIABLE

Alert Text

Node resume information is not readable by the software.

Error Code

(0x0030ac04)

Resolution

Cause

This alert is raised if the node's resume information is not readable by the software.

Solution

The node must be replaced, please contact Technical Support for further assistance.      

Alert ID

XMS_ NODE_FRU_COMP_STATUS_UNSUPPORTED

Alert Text

Node with part number %(part_number) is not supported.

Error Code

(0x0030ac05)

Resolution

Cause

This alert is raised if the node is not supported for the current software version running on the system.

Solution

The node must be replaced, please contact Technical Support for further assistance.   

Alert ID

XMS_ NODE_FRU_COMP_STATUS_MISMATCHED

Alert Text

Node model does not match its peer node.

Error Code

(0x0030ac02)

Resolution

Cause

This may occur if the current node does not match with the peer node.

Solution

It is important that the two nodes be identical. Please contact Technical Support for further assistance. 

Alert ID

XMS_NODE_FRU_STATE_DISCONNECTED

Alert Text

Node has been physically removed or shut down.

Error Code

(0x00304404)

Resolution

Cause

This may occur if the node has been shut down or is rebooting or is not able to run the system software, due to which the peer node is not able to communicate with it.

Solution

If this alert persists, please contact Technical Support for further assistance.  

Alert ID

XMS_NODE_FRU_STATE_FAILED

Alert Text

The node life cycle state has changed from %(old_value) to %(fru_lifecycle_state).

Error Code

(0x00304403)

Resolution

Cause

This may occur if the platform software or firmware has detected a fault condition on the node.

Solution

See KB article PowerStore Alerts: Node States for information about Node State Failed alerts.

Alert ID

XMS_NODE_STOP_TYPE_STOPPED

Alert Text

Node has stopped.

Error Code

(0x00304203)

Resolution

Cause

This may occur if the node has been shut down or is rebooting or has lost communication with its peer node.

Solution

If this alert persists, please contact Technical Support for further assistance.

Alert ID

XMS_NODE_FP_TEMPERATURE_STATE_HIGH

Alert Text

Node temperature is critically high.

Error Code

(0x00304003)

Cause
This may occur if your node is overheating or has cooling problems.

Solution

Actions to cool down the component must be taken immediately to prevent further node reboot actions.

Check:

1. Is the ambient temperature where the appliance is located excessive or higher than expected.
   • Node ambient temperature readings are available from the service console using the svc_diag list --hardware --sub_options sensors | grep Ambient command. 
   • See Table 3 in the Dell PowerStore Hardware Information Guide for PowerStore's operating limits. 
2. Is air flow to the front of the chassis blocked?
3. Are any hardware failures present?
   • Log in to the PowerStore Manager UI, Monitoring tab > System Checks tab > Click the Run System Check button. Review all Hardware Category items.

If the issue persists, contact Technical Support for further assistance.

Alert ID

XMS_NODE_FW_UPDT_VUL_DETECTED_YES

Alert Text

An unexpected firmware update has been detected. Contact your service provider immediately.

Error Code

(0x0030bf02)

Resolution

Cause

This may occur if the system detects an unexpected firmware upgrade is in progress.

Solution

Contact Technical Support immediately for further assistance.

Alert ID

XMS_NODE_FRU_COMP_STATUS_MISMATCHED_MEMORY

Alert Text

Total physical memory (DIMM) in a node does not match with its peer node.

Error Code

(0x0030AC06)

Resolution

Cause

This may occur if the memory configurations between the two nodes do not match.

Solution

Check both nodes for either a missing or faulted DIMM. Proceed with the corrective action for the DIMMs to resolve the memory mismatch. (See PowerStore Alerts: Node DIMM State Failure )

Alert ID

XMS_NODE_DIMM_INFO_FILE_ERR_YES

Alert Text

Information could not be updated for any of the DIMMs for this node.

Error Code

(0x0030C302)

Resolution

Cause

The software encountered an error while trying to retrieve the information for the DIMMs on the Node.

Solution

Contact Technical Support immediately for further assistance.