PowerProtect: Unable to Discover a vCenter Discovery Job, Error: 500

Summary: PowerProtect Data Manager OS unable to discover a vCenter. Discovery Job Error: 500 unable to find a valid certification path to the requested target.

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Symptoms

Discovery Job Error: 500 : "{"code":500,"reason":"Failed to connect to <PPDM FQDN>: HTTP transport error: javax.net.ssl.SSLHandshakeException: 
PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: Unable to find valid certification path to requested target","remediation":null,"timestamp":1723825208953,"path":"/api/v2/vmwareservice/vcenters/validate-connection","extendedInfo":null}".

Cause

Certificate expired

Resolution

  1. Connect to the PowerProtect Data Manager Management IP using SSH.
    1. Go through /var/log/brs/vmdm
    2. Check on the logs: vmdm-discovery.log <unable to find valid certification path to requested target>
  2. Connect to the PowerProtect Data Manager Management IP using a web browser.
    1. Go through Administration > Certificates, on the right panel check if there are Certificates Expired.
    2. Select the Expired Certificate, then click Regenerate Certificates
  3. Go to Infrastructure > Asset Sources, select the vCenter Name then click Discovery
  4. Go to Jobs > System Jobs, check the process of Manual Discovery

Affected Products

Data Protection Suite, PowerProtect Data Protection Appliance, PowerProtect Data Manager Appliance
Article Properties
Article Number: 000227955
Article Type: Solution
Last Modified: 16 Oct 2024
Version:  1
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