The current Dell Windows 10 media fail to install on computers that are configured with both Serial ATA (SATA) Hard Disk Drives (hard drive)s and Non-Volatile Memory (NVMe) high-performance Peripheral Component Interconnect Express (PCIe) solid state drives (SSDs).
NVMe SSD drives are available on select Dell computers such as:
There is an incompatibility between the Current Windows 10 recovery environment (WinRE) storage drivers and the NVMe high-performance SSD drivers when there is a combination of SSDs and HDDs on the same computer.
The current workaround is to disable all the SATA Storage device (HDD/SSD) controllers in the computer Basic Input and Output System (BIOS) before performing the Windows 10 install to the NVMe SSD from Dell media.
After disabling the SATA Storage Device, you also have to ensure that the BIOS is set up correctly by following these Steps:
Once the Windows installation is completed, the SATA Storage Device controllers can be reenabled without any issues, and both the NVMe drive and one or more SATA drives function normally. No further changes are necessary.
Dell Engineering has addressed this issue, and a fix was incorporated into the latest Dell Windows 10 media release. Recovery media options are available at Dell Windows Backup Media and Recovery Options.
More information and support for your Windows operating systems can be found on our Windows Support webpage.
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