Erro de ativação do client Avamar "Signing CSR failed"
Summary: Um client Avamar foi registrado anteriormente e ativado com um servidor Avamar. O IP do servidor Avamar foi alterado. Ao tentar registrar novamente e ativar no mesmo servidor Avamar, a tela de ativação do client informa "Signing CSR failed". ...
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Symptoms
Ambiente:
Avamar client v7.3.100-233
Servidor Avamar v7.4.0-177
O client "avagent.log" relata:
Avamar client v7.3.100-233
Servidor Avamar v7.4.0-177
O client "avagent.log" relata:
2017-02-15 13:05:35 avagent Info <5705>: Updating IP address with the MCS. local IP='<CLIENT-IP>', registered IP='(none)', port changed:false 2017-02-15 13:05:35 avagent Info <18918>: Registration: Processing secure registration with the MCS. 2017-02-15 13:05:35 avagent Info <18921>: Registration: Requesting root CA from the MCS. 2017-02-15 13:05:36 avagent Info <18926>: Registration: Saving root CA. 2017-02-15 13:05:36 avagent Info <18928>: Registration: Creating certificate signing request. 2017-02-15 13:05:42 avagent Info <18930>: Registration: Sending the certificate signing request to the MCS. 2017-02-15 13:05:43 avagent Error <5320>: Received from MCS#100200:Signing CSR failed. 2017-02-15 13:05:43 avagent Error <18931>: Registration: Unable to send the certificate signing request to the MC. 2017-02-15 13:05:43 avagent Info <18936>: Unable to securely register with the MCS (<AVAMAR-SERVER-IP>) 2017-02-15 13:05:43 avagent Error <6053>: Error trying to update MCS with new ip address 2017-02-15 13:05:43 avagent Info <6626>: Agent Main: Client ID (cid) = xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 2017-02-15 13:05:43 avagent Info <18918>: Registration: Processing secure registration with the MCS. 2017-02-15 13:05:43 avagent Info <18921>: Registration: Requesting root CA from the MCS. 2017-02-15 13:05:43 avagent Info <18926>: Registration: Saving root CA. 2017-02-15 13:05:43 avagent Info <18928>: Registration: Creating certificate signing request. 2017-02-15 13:05:44 avagent Info <18930>: Registration: Sending the certificate signing request to the MCS. 2017-02-15 13:05:45 avagent Error <5320>: Received from MCS#100200:Signing CSR failed. 2017-02-15 13:05:45 avagent Error <18931>: Registration: Unable to send the certificate signing request to the MC. 2017-02-15 13:05:45 avagent Info <18936>: Unable to securely register with the MCS (<AVAMAR-SERVER-IP>) 2017-02-15 13:05:45 avagent Info <5321>: Unable to connect to Management Console (<AVAMAR-SERVER-IP>), sleep 43 minutes, 9 seconds before retry Avamar server side /usr/local/avamar/var/mc/server-log/mcserver.log.x file
02/15-12:59:38.00044 com.avamar.mc.cr.messages.CertificateSigningRequestHandler.handle WARNING: Cannot get SAN, fail CSR signing... 02/15-12:59:38.00044 com.avamar.mc.cr.bcConnection._sendReply FINE: MC->Cl <CLIENT-IP>:52795 <message errno="100200" errdesc="Signing CSR failed." ack="no" type="response" sync="fg" /> 02/15-12:59:38.00229 com.avamar.mc.cr.bcConnection.readClientMessage FINE: Cl->MC <CLIENT-IP>:52796<client isclientos="1" ack="yes" type="root-cert" ipaddr="<CLIENT-IP>" msgver="1" hostname="CLIENT-HOSTNAME" os_type="Windows 7 Enterpris e Edition Service Pack 1 64-bit" mcsaddr="<AVAMAR-SERVER-IP>" bestalg="rsa" cid="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" version="7.3.100-233" /> 02/15-12:59:38.00230 com.avamar.mc.cr.bcConnection.validatePageAddress
Cause
Desconhecido
Resolution
1) Abra um caso com o suporte do Avamar para investigar esse problema e consultar este artigo.
2) Inclua os avagent.log client do Avamar e o mcserver.log em que você observou as mensagens acima.
2) Inclua os avagent.log client do Avamar e o mcserver.log em que você observou as mensagens acima.
Affected Products
AvamarProducts
Avamar, Avamar Client, Avamar ServerArticle Properties
Article Number: 000065544
Article Type: Solution
Last Modified: 28 Mar 2024
Version: 6
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