Ошибка активации клиента Avamar «Signing CSR failed»

Summary: Клиент Avamar ранее был зарегистрирован и активирован на сервере Avamar.   IP-адрес сервера Avamar изменен. При попытке повторной регистрации и активации на одном и том же сервере Avamar на экране активации клиента отображается сообщение «Signing CSR failed». ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Среда:
клиент Avamar v7.3.100-233
Avamar Server v7.4.0-177


Отчеты клиента «avagent.log»
2017-02-15 13:05:35 avagent Info <5705>: Updating IP address with the MCS. local IP='<CLIENT-IP>', registered IP='(none)', port changed:false
2017-02-15 13:05:35 avagent Info <18918>: Registration: Processing secure registration with the MCS.
2017-02-15 13:05:35 avagent Info <18921>: Registration: Requesting root CA from the MCS.
2017-02-15 13:05:36 avagent Info <18926>: Registration: Saving root CA.
2017-02-15 13:05:36 avagent Info <18928>: Registration: Creating certificate signing request.
2017-02-15 13:05:42 avagent Info <18930>: Registration: Sending the certificate signing request to the MCS.
2017-02-15 13:05:43 avagent Error <5320>: Received from MCS#100200:Signing CSR failed.
2017-02-15 13:05:43 avagent Error <18931>: Registration: Unable to send the certificate signing request to the MC.
2017-02-15 13:05:43 avagent Info <18936>: Unable to securely register with the MCS (<AVAMAR-SERVER-IP>)
2017-02-15 13:05:43 avagent Error <6053>: Error trying to update MCS with new ip address
2017-02-15 13:05:43 avagent Info <6626>: Agent Main: Client ID (cid) = xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2017-02-15 13:05:43 avagent Info <18918>: Registration: Processing secure registration with the MCS.
2017-02-15 13:05:43 avagent Info <18921>: Registration: Requesting root CA from the MCS.
2017-02-15 13:05:43 avagent Info <18926>: Registration: Saving root CA.
2017-02-15 13:05:43 avagent Info <18928>: Registration: Creating certificate signing request.
2017-02-15 13:05:44 avagent Info <18930>: Registration: Sending the certificate signing request to the MCS.
2017-02-15 13:05:45 avagent Error <5320>: Received from MCS#100200:Signing CSR failed.
2017-02-15 13:05:45 avagent Error <18931>: Registration: Unable to send the certificate signing request to the MC.
2017-02-15 13:05:45 avagent Info <18936>: Unable to securely register with the MCS (<AVAMAR-SERVER-IP>)
2017-02-15 13:05:45 avagent Info <5321>: Unable to connect to Management Console (<AVAMAR-SERVER-IP>), sleep 43 minutes, 9 seconds before retry

Avamar server side /usr/local/avamar/var/mc/server-log/mcserver.log.x file
02/15-12:59:38.00044 com.avamar.mc.cr.messages.CertificateSigningRequestHandler.handle
WARNING: Cannot get SAN, fail CSR signing...
02/15-12:59:38.00044 com.avamar.mc.cr.bcConnection._sendReply
FINE: MC->Cl <CLIENT-IP>:52795 <message  errno="100200" errdesc="Signing CSR failed." ack="no" type="response" sync="fg"  />
02/15-12:59:38.00229 com.avamar.mc.cr.bcConnection.readClientMessage
FINE: Cl->MC <CLIENT-IP>:52796<client isclientos="1" ack="yes" type="root-cert" ipaddr="<CLIENT-IP>" msgver="1" hostname="CLIENT-HOSTNAME" os_type="Windows 7 Enterpris
e Edition Service Pack 1 64-bit" mcsaddr="<AVAMAR-SERVER-IP>" bestalg="rsa" cid="xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" version="7.3.100-233" />
02/15-12:59:38.00230 com.avamar.mc.cr.bcConnection.validatePageAddress

Cause

Неизвестно

Resolution

1) Откройте заявку в службе поддержки Avamar, чтобы изучить эту проблему и ссылайтесь на эту статью.  
2) Включите параметры клиента Avamar avagent.log и mcserver.log, где вы заметили указанные выше сообщения.


Affected Products

Avamar

Products

Avamar, Avamar Client, Avamar Server
Article Properties
Article Number: 000065544
Article Type: Solution
Last Modified: 28 Mar 2024
Version:  6
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