NetWorker Web 用户界面登录未完成，并显示“Failed to Authenticate User Administrator...”

Summary: NetWorker Web 用户界面 （NWUI） 登录失败，并显示消息“Failed to authenticate user administrator with the provided password on Authentication Server nw-server1.vlab.local."

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Symptoms

NWUI 服务器安装在 Linux 平台上。

更新了 NetWorker Runtime Environment （NRE），并使用 nreconfig.sh 脚本执行此操作。 
# rpm -Uvh /root/nre-linux-8.0.15.rpm
# /opt/nre/nreconfig.sh
服务器已重新启动或 NWUI 重新启动。

启动 NWUI 时，登录失败，并显示：

NetWorker UI 登录错误 - 无法验证消息
图 1：NetWorker UI 登录错误 - 无法验证消息

Cause

NWUI 服务器依赖于 NetWorker 身份验证服务进行用户帐户身份验证，以及 JAVA 上的身份验证服务 （NRE）。NRE 的更新将从 /opt/nre/ 中删除配置文件，并使用新指纹重新创建它们。新指纹会影响 NWUI 配置，因此必须再次运行 nwui_configure.sh 脚本。

Resolution

  1. 停止 NWUI。
# systemctl stop nwui
  1. 运行 NWUI 重新配置脚本，并保留当前密钥库和数据库。
# /opt/nwui/scripts/nwui_configure.sh
  
Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]:
Specify the host name of the NetWorker Authentication Service host [nw-server1.vlab.local]:
Specify the host name of the NetWorker Server to be Managed by NWUI [nw-server1.vlab.local]:
Specify the AUTHC port for Networker Server which is managed by NWUI [9090]:
The NetWorker Web UI Server requires a keystore file to configure encryption and to provide SSL support.
EMC recommends that you specify a password that has a minimum of nine characters, with at least one upper case letter, one lower case letter, one number and one special character.
Do you want to use the existing keystore /nsr/nwui/monitoring/app/conf/nwui.keystore [y]? y
Specify password for the existing keystore:
The install will use the existing certificate "emcnwuimonitoring" for nwui services.
A database already exists in /nsr/nwui/monitoring/nwuidb, do you want to retain this database [y]? y
The installation completed successfully.
  1. 启动 NWUI
# systemctl start nwui
  1. 再次登录 NWUI，它应按预期工作。

Affected Products

NetWorker Family
Article Properties
Article Number: 000207963
Article Type: Solution
Last Modified: 25 Aug 2023
Version:  4
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