PowerFlex: How to understand the SupportAssist registration number (ELMV) and the cluster SWID (ELMSIO)

Summary: Based on The type of product and the issue that the customer is dealing with, Support must find the correct ELM number to troubleshoot accordingly. ELMV and the ELMSIO numbers are required for SCG engagement and when escalating a case to DEs for further investigation. The agent must be able to differentiate when to use each one and where to locate them in the customer environment. ...

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Instructions

Required ELM for each product when registering to SupportAssist (Alert Connector):

  • ELMVXFxxxxxxxxxx = PowerFlex Appliance
  • ELMVXRxxxxxxxxxx = PowerFlex Rack
  • ELMSIOxxxxxxxxxx = Software Only (available only for PF version 4.x)

Steps to find each ELM:

1. ELMSIOxxxxx (storage license or cluster SWID):
  • PF version 3.X: Presentation Server> Settings (gear icon) > License Information > SWID
  • PF version 4.X: PowerFlex Manager> Settings > Licenses 
2. ELMVXRxxxxx and ELMVXFxxxxx:
  • PF version 3.X:  PowerFlex Manager> Settings > Virtual Appliance > Alert Connector
  • PF version 4.X:  PowerFlex Manager> Settings > Events/Notification Policies > SupportAssist
Note 1: Do NOT use the ELMSIO (also known as cluster SWID or storage license) to register Rack or Appliance to SupportAssist.
Note 2: All three PowerFlex solutions have a ELMSIOxxxxxxxxxx, but only PowerFlex Rack and Appliance have a ELMVXxxxxxxxxxx assigned to them.

Affected Products

PowerFlex rack, ScaleIO, PowerFlex Software
Article Properties
Article Number: 000227529
Article Type: How To
Last Modified: 01 Jan 2026
Version:  3
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