Article Number: 000177376
Dell Repository Manager Version 2.x (DRM2.x) "Search Dell Support Site" download of DUPs fails with "Failed downloading support files"
Summary: Dell EMC guidance for Repository Manager 2.x "Failed downloading some support files" and/or "Failed exporting some support files" errors using the "Search Dell Support Site" feature. For specific information on workarounds and next steps to resolve these errors, please refer to this guide. ...
Article Content
Symptoms
The following errors may be seen in the Jobs Queue of Dell Repository Manager (DRM) 2.x when trying to either download or export Dell Update Packages (DUP) using the "Search Dell Support Site" feature:
The also occurs when setting up "Schedule Automatic Search".
Failed downloading some support files
Failed exporting some support files
The also occurs when setting up "Schedule Automatic Search".
Resolution
DRM 2.x is no longer the latest version of Dell Repository Manager and uses an outdated API with the Dell Support website that has been recently deprecated and also no longer exclusively utilizes FTP as DRM 2.x requires.
DRM 3.0.1 offers similar search capabilities with its "Compare" and "Refresh" features but with some caveats. For performance reasons DRM 3.0.1 no longer directly searches for DUPs that may have been posted on Dell Support . Instead DRM3 downloads the latest Dell DUP Catalog and performs searches with any specific user criteria locally within the downloaded Catalog within the DRM3 application. When DRM introduced the Search Dell Support Site and Scheduled Repository Search features catalogs were introduced every few months. Since that time catalogs are now published twice a month on the 2nd and 4th Friday. With catalog releases between scheduled cadence on a case by case basis when necessary to support critical updates.
If this short delay is not acceptable than Dell recommends searching for and downloading the new DUP from Dell Support and manually import it into the desired repository and bundle of DRM2.
DRM 3.0.1 can be installed alongside DRM2 on the same host, however the repositories and their settings will be copied over to DRM3 during install time. Effectively any further modifications to user repository(s) will not be reflected back to the DRM2 application instance.
Business Client platforms are no longer supported starting with DRM 3.x and this issue will not be fixed for DRM 2.x. The suggested workaround is to make sure to update to the latest bi-weekly Catalog in DRM 2.x and then manually create a new repository for the desired client platform to make sure to have the latest DUP versions.
DRM 3.0.1 does not offer the additional filters to restrict listing DUPs posted within a certain date range because the Catalog is a static snapshot of whatever the latest DUP versions on that given day of the Catalog posting. DRM3 also does not offer an "Other" on "Non-DUPs" filter option as DRM 3.0.1 only works with DUP format and not other formats.
Choose "Weekly Every : Saturday" for the most likely refresh of Dell EMC Catalogs usually posted toward the end of every other week
Note that optional filters that could be chosen in DRM2 "Automatic Search" were already defined when the refreshed repository was originally created. Unlike DRM2, DRM3 runs as a persistent service so the user is no longer required to be logged into the host for Refresh to work
DRM 3.0.1 offers similar search capabilities with its "Compare" and "Refresh" features but with some caveats. For performance reasons DRM 3.0.1 no longer directly searches for DUPs that may have been posted on Dell Support . Instead DRM3 downloads the latest Dell DUP Catalog and performs searches with any specific user criteria locally within the downloaded Catalog within the DRM3 application. When DRM introduced the Search Dell Support Site and Scheduled Repository Search features catalogs were introduced every few months. Since that time catalogs are now published twice a month on the 2nd and 4th Friday. With catalog releases between scheduled cadence on a case by case basis when necessary to support critical updates.
If this short delay is not acceptable than Dell recommends searching for and downloading the new DUP from Dell Support and manually import it into the desired repository and bundle of DRM2.
DRM 3.0.1 can be installed alongside DRM2 on the same host, however the repositories and their settings will be copied over to DRM3 during install time. Effectively any further modifications to user repository(s) will not be reflected back to the DRM2 application instance.
Business Client platforms are no longer supported starting with DRM 3.x and this issue will not be fixed for DRM 2.x. The suggested workaround is to make sure to update to the latest bi-weekly Catalog in DRM 2.x and then manually create a new repository for the desired client platform to make sure to have the latest DUP versions.
Otherwise here are instructions for implementing DRM2 search behavior into DRM3. Both DRM3 features below assume a repository has already been created specifying the desired platforms models, operating systems, and components.
DRM2: Search Dell Support Site to DRM3: Compare feature
- First make sure DRM3 Application Preferences > Catalogs has "Update Actions" set to "Automatically download and update new catalogs when available" so the latest bi-weekly Catalog from Dell Support is always ready
- Select the desired repository or specific bundle(s) within it containing the possibly outdated DUP(s)
- Click the Compare button along the top of the main window
- Confirm the "Enterprise Catalog" version already downloaded is the most recent (version "18.07.01" means July 2018's 2nd Catalog of the month usually released towards the end of the 3rd week)
- Choose Component View (which offers the most similar filters to DRM2's Search feature)
- Under Filter > Type of Change menu select "Upgraded" to only list newer DUPs than the version in the user's repository
- Select the desired newer DUPs and click the Update button to begin downloading and updating applicable outdated DUPs in the user repository
DRM 3.0.1 does not offer the additional filters to restrict listing DUPs posted within a certain date range because the Catalog is a static snapshot of whatever the latest DUP versions on that given day of the Catalog posting. DRM3 also does not offer an "Other" on "Non-DUPs" filter option as DRM 3.0.1 only works with DUP format and not other formats.
DRM2: Schedule Automatic Search to DRM3: Refresh feature
- Select the desired repository(s) to be automatically updated (individual select bundles cannot be updated alone)
- Click the Refresh button along the top of the main windows
- Set the date and time for the initial refresh of DUP versions found in the latest Catalog posted to Dell Support
- In Settings specify the occurrence
Choose "Weekly Every : Saturday" for the most likely refresh of Dell EMC Catalogs usually posted toward the end of every other week
Note that optional filters that could be chosen in DRM2 "Automatic Search" were already defined when the refreshed repository was originally created. Unlike DRM2, DRM3 runs as a persistent service so the user is no longer required to be logged into the host for Refresh to work
Article Properties
Affected Product
Dell Repository Manager Version 2.1, Dell Repository Manager Version 2.2, Dell Repository Manager Version 2.0, Dell EMC Repository Manager 3.0, Dell EMC Repository Manager 3.0.1
Last Published Date
21 Feb 2021
Version
5
Article Type
Solution