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Article Number: 000183947

Waves Maxxaudio Driver and Waves Maxxaudio Uwp Are Needed to Enable the Microphone of an Analog Headset

Summary: For DO-supported computers that choose to not install Dell Optimizer, the Waves MaxxAudio driver and Waves MaxxAudio UWP are needed to enable the microphone of an analog headset that is connected to the 3.5 mm jack (UAJ). ...

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Article Content

Instructions

Dell Optimizer not Installed: Waves MaxxAudio Driver and Waves MaxxAudio UWP are needed to Enable the Microphone of an Analog Headset.

Issue:

For DO-supported computers that choose to not install Dell Optimizer, the Waves MaxxAudio driver and Waves MaxxAudio UWP are needed to enable the microphone of an analog headset that is connected to the 3.5 mm jack (UAJ).

Symptoms:

  • The microphone of an analog headset will be disabled.
  • The device defaults to the integrated microphone, when available.

What’s causing this?

Select device features are designed to perform their best with Dell Optimizer. When Dell Optimizer is not installed, access to those features is limited.

Resolution:

If you choose to not install the Dell Optimizer, the workarounds that currently exist are:

  • Users can use the computer’s integrated microphone, while the audio output can still go through the headset.
  • Users can use a wireless or USB headset. These types of headsets continue to function normally.

If you require the use of the headset’s microphone, they can choose to install the Waves UWP for their specific platforms. See supported platform lists below (more platforms to be added in the following weeks.)

Note: Waves UWP should not be installed when Dell Optimizer is present on the computer. Waves UWP and Dell Optimizer should not co-exist in the same computer.

Maxx Audio Pro 9 supported platforms (SWB: M96XX)

Latitude OptiPlex Precision
Latitude 9510   Precision 5550
    Precision 5750

Maxx Audio Pro 10/10.5 supported platforms (SWB: MT7VV)

Latitude OptiPlex Precision
Latitude 7320   Precision 3560
Latitude 7420   Precision 5560
Latitude 7520   Precision 5760
Latitude 5320    
Latitude 5420    
Latitude 5520    
Latitude 7320    

Maxx Audio Pro version 6.0.9147.1, A03 supported platforms (SWB: 5VHHF)

Latitude OptiPlex Precision
Latitude 3320 OptiPlex 5090 Precision 3450
  OptiPlex 5490 AIO Precision 3650 Tower
  OptiPlex 7490 AIO  
  OptiPlex 7090  

Maxx Audio Pro version 6.0.9163.1, A05 supported platforms (SWB: KK9H4)

Latitude OptiPlex Precision
Latitude 5320   Precision 3560
Latitude 5420    
Latitude 5520    
Latitude 7320    
Latitude 7420    
Latitude 7520    

Maxx Audio Pro version 10.0.66.148, A01 supported platforms (SWB: GG93Y)

Latitude OptiPlex Precision
Latitude 9520    

Article Properties

Affected Product

Latitude 7320, Latitude 7420, Latitude 9510

Last Published Date

29 Aug 2022

Version

8

Article Type

How To

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