Messages without attachments but have inline images show up as having attachments after it is shortcutted by SourceOne Shortcut Activity
Summary: Email showing paperclip icon which doesn't have an attachment is due to email having inline image is treated as an attachment by ES1 and we add an attachment post shortcut as design
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Symptoms
Messages without attachments but have inline images show up as having attachments after it is shortcutted by SourceOne Shortcut Activity.
Cause
The SourceOne Shortcut activity adds a HTML link to Attachment Table of the message.
This is by design.
This is by design.
Resolution
This is working as designed as SourceOne adds HTML attachment to email which has the URL to retrieve the inline attachment.
Affected Products
SourceOne Email ManagementProducts
SourceOne Email ManagementArticle Properties
Article Number: 000065095
Article Type: Solution
Last Modified: 02 Jun 2025
Version: 4
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