RecoverPoint Classic - Il riquadro registered storage appare vuoto

Summary: In Unisphere for RecoverPoint, sotto lo storage registrato cluster RPA, non vengono visualizzati dettagli sullo storage.

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Symptoms

In Unisphere for RecoverPoint, sotto lo storage registrato cluster RPA, non vengono visualizzati dettagli sullo storage.
 
Informazioni di Unisphere che non mostrano dettagli sullo storage registrato per i cluster RPA
Figura 1. Informazioni di Unisphere che non mostrano dettagli sullo storage registrato per i cluster RPA

Nei dettagli dello storage, dovrebbero essere presenti informazioni di storage (il tipo di dispositivi di storage può variare a seconda dell'ambiente).

Cause

Durante l'analisi dei log di RecoverPoint, è possibile visualizzare le seguenti voci: 
Log location /home/kos/control/result.log.gz and /home/kos/mirror/result.log.gz:


2023/01/18 09:07:59.452 - #1 - 6819/6148 - ScsiInitiator: handle_input: TIMEOUT path = (0x500124800ac04a03,0x5001248000205a03,0xbbbbbbbbbb01bbbb,e_fiberChannel)
2023/01/18 09:07:59.453 - #2 - 7058/6148 - MultiPath: MPVolumeConnectedState::handleBadPath removing path (0x500124800ac04a03,0x5001248000205a03,0xbbbbbbbbbb01bbbb,e_fiberChannel)0xaaaabee482eb0101 (StorageType=KBOX, revision= a_volume = 0xaaaabee482eb0101 (StorageType=KBOX, revision=
2023/01/18 09:07:59.453 - #2 - 7058/6148 - MultiPath: PathSwitcher::removePath (0x500124800ac04a03,0x5001248000205a03,0xbbbbbbbbbb01bbbb,e_fiberChannel)0xaaaabee482eb0101 (StorageType=KBOX, revision= i = 0


Log location /home/kos/klr/result.log.gz:


2023/01/18 04:39:29.122 - sll - 0/0 - #2 - hba_0_0: sll_status_entry: CS_PORT_LOGGED_OUT status detected - removing target_index 0 wwn 5001248000205a03 from pdb
2023/01/18 04:39:29.122 - sll - 4253/4004 - #2 - hba_0_0: sll_handle_els_24xx: PRLI adding port_id: 0x0e3e00 wwn: 0x5001248000205a03 nphl: 0x0000
2023/01/18 04:39:29.122 - sll - 4253/4004 - #2 - hba_0_0: add_nphl_to_logins: added port_id: 0x0e3e00 wwn: 0x5001248000205a03 nphl: 0x0000 at idx: 3646 hash 3646
2023/01/18 04:39:29.123 - sll - 0/0 - #2 - hba_2_0: sll_status_entry: CS_PORT_LOGGED_OUT status detected - removing target_index 0 wwn 5001248000205a03 from pdb
2023/01/18 04:39:29.124 - sll - 0/0 - #2 - hba_2_0: sll_handle_els_24xx: PRLI adding port_id: 0x0e3e00 wwn: 0x5001248000205a03 nphl: 0x0000
2023/01/18 04:39:29.124 - sll - 0/0 - #2 - hba_2_0: add_nphl_to_logins: added port_id: 0x0e3e00 wwn: 0x5001248000205a03 nphl: 0x0000 at idx: 3646 hash 3646
2023/01/18 04:39:43.108 - sll - 4414/4004 - #2 - hba_0_0: sll_fabric_login: trying fabric login loop_id=133 for port=0xe3e00 wwn=0x5001248000205a03 timeout=4 timeout_reset=0
2023/01/18 04:39:43.108 - sll - 4414/4004 - #2 - pdb: hba_0_0: sll_fabric_attempt_to_add_to_pdb: device returned loop_id 0 for port_id 0xe3e00 wwn=0x5001248000205a03 - retry login
2023/01/18 04:39:43.108 - sll - 4414/4004 - #2 - hba_0_0: sll_fabric_login: trying fabric login loop_id=0 for port=0xe3e00 wwn=0x5001248000205a03 timeout=4 timeout_reset=0
2023/01/18 04:39:43.108 - sll - 4414/4004 - #2 - hba_0_0: add_nphl_to_logins: added port_id: 0x0e3e00 wwn: 0x5001248000205a03 nphl: 0x0000 at idx: 3646 hash 3646
2023/01/18 04:39:43.108 - sll - 4414/4004 - #2 - pdb: hba_0_0: sll_fabric_attempt_to_add_to_pdb: new loop_id=0 for port_id=0xe3e00 wwn=0x5001248000205a03 bInUse=1
2023/01/18 04:39:43.110 - sll - 4414/4004 - #2 - hba_2_0: sll_fabric_login: trying fabric login loop_id=133 for port=0xe3e00 wwn=0x5001248000205a03 timeout=4 timeout_reset=0
2023/01/18 04:39:43.110 - sll - 4414/4004 - #2 - pdb: hba_2_0: sll_fabric_attempt_to_add_to_pdb: device returned loop_id 0 for port_id 0xe3e00 wwn=0x5001248000205a03 - retry login
2023/01/18 04:39:43.110 - sll - 4414/4004 - #2 - hba_2_0: sll_fabric_login: trying fabric login loop_id=0 for port=0xe3e00 wwn=0x5001248000205a03 timeout=4 timeout_reset=0
2023/01/18 04:39:43.110 - sll - 4414/4004 - #2 - hba_2_0: add_nphl_to_logins: added port_id: 0x0e3e00 wwn: 0x5001248000205a03 nphl: 0x0000 at idx: 3646 hash 3646
2023/01/18 04:39:43.110 - sll - 4414/4004 - #2 - pdb: hba_2_0: sll_fabric_attempt_to_add_to_pdb: new loop_id=0 for port_id=0xe3e00 wwn=0x5001248000205a03 bInUse=0
2023/01/18 04:39:49.163 - sll - 3794/3794 - #2 - hba_2_0: PDB_RemoveDevicesNotInNS: wwn 0x5001248000205a03 port_id 0x0e3e00 loop_id 0 not in ns - remove it from PDB
2023/01/18 04:39:49.164 - sll - 3792/3792 - #2 - hba_0_0: PDB_RemoveDevicesNotInNS: wwn 0x5001248000205a03 port_id 0x0e3e00 loop_id 0 not in ns - remove it from PDB
2023/01/18 04:39:49.201 - sll - 4593/4004 - #2 - sll_ioctl_set_kbox_paths: path: 0 can't be resolved for (hba: 0:ffff8807fa700000, vp: 0, wwn: 0x5001248000205a03)

2023/01/18 04:25:24.143 - sll - 25719/25719 - #2 - hba_2_0: sll_status_entry: CS_PORT_LOGGED_OUT status detected - removing target_index 0 wwn 5001248000205a03 from pdb
2023/01/18 04:39:29.122 - sll - 0/0 - #2 - hba_0_0: sll_status_entry: CS_PORT_LOGGED_OUT status detected - removing target_index 0 wwn 5001248000205a03 from pdb
2023/01/18 04:39:29.123 - sll - 0/0 - #2 - hba_2_0: sll_status_entry: CS_PORT_LOGGED_OUT status detected - removing target_index 0 wwn 5001248000205a03 from pdb
2023/01/18 04:15:40.607 - sll - 0/0 - #2 - hba_2: sll_handle_ctio_ret: WARNING: ctio failed(status=0x2) cdb=(2a 0 0 0 0 0 0 0 1) timestamp=(time=0 trans=0 data=0) lun=0xbbbbbbbbbbbbbb52 iid=0 initiator=0x5001248000205a03


Log location /spa/EMC/CEM/log/cemtracer_health_services.log:

Line 28: 18 Jan 2023 04:29:02  - [Health] INFO - {0:45928:894976145}[26373|17535|d37feb40][findRuleInRuleVector @ ../../../components/providers/osls/Health/src/Rule.cpp:119] Rule found Rule[ state=0x8000 log=0x140006000a severity=6 health=10 descr=ALRT_INITIATOR_NO_LOGGED_IN_PATH res=initiator_fix_connection]  for 50:01:24:80:00:20:5A:02:50:01:24:80:00:20:5A:03 OperationalStatus: 0x8000
I registri indicano che si è verificato un problema di comunicazione delle porte.

Esaminando il fabric, risulta che una porta sta affrontando problemi di connettività: 
Interrupts:        13003      Link_failure: 10         Frjt:         0

Unknown:           0          Loss_of_sync: 0          Fbsy:         0

Lli:               13003      Loss_of_sig:  60

Resolution

Soluzione:
Per risolvere il problema di connettività delle porte, cercare i problemi relativi al cavo o all'SFP e sostituirli.

Risoluzione:
Non sono necessarie modifiche a livello di RecoverPoint, in quanto il problema è causato da problemi di connettività.

Affected Products

RecoverPoint Gen6 Server
Article Properties
Article Number: 000208648
Article Type: Solution
Last Modified: 20 Sept 2023
Version:  4
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