Windows Server 2019 Offline Update Did Not Complete with the Message "The update is not applicable to your computer"
Summary: This article shows the solution to the issue of an Windows Server 2019 offline update not completing with the message "The update is not applicable to your computer."
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This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
The user attempted an offline update to the latest cumulative update for Windows Server 2019 (see Microsoft article 5027222 linked below), but the update failed with the message "The update is not applicable to your computer."
Figure 1: Screenshot of the Windows update failure message
Figure 1: Screenshot of the Windows update failure message
Cause
Customer did not follow the Prerequisite instructions in Microsoft article June 13, 2023-KB5027222 (OS Build 17763.4499)
"Before installing this update
Microsoft now combines the latest Servicing Stack Update (SSU) for your operating system with the Latest Cumulative Update (LCU). SSUs improve the reliability of the update process to mitigate potential issues while installing the LCU. For general information about SSUs, see Servicing Stack Updates and Servicing Stack Updates (SSU): Frequently Asked Questions
Prerequisite:
You must install the August 10, 2021 SSU (KB5005112) before installing the LCU."
Microsoft now combines the latest Servicing Stack Update (SSU) for your operating system with the Latest Cumulative Update (LCU). SSUs improve the reliability of the update process to mitigate potential issues while installing the LCU. For general information about SSUs, see Servicing Stack Updates and Servicing Stack Updates (SSU): Frequently Asked Questions
Prerequisite:
You must install the August 10, 2021 SSU (KB5005112) before installing the LCU."
Resolution
Install the SSU per Microsoft article 5005112 Servicing stack update for Windows 10, version 1809: August 10, 2021
(as noted in the previous Microsoft article 5027222
), and then install the latest LCU. The issue should be resolved.
Figure 2: Screenshot of the Windows updated completion message
(as noted in the previous Microsoft article 5027222
), and then install the latest LCU. The issue should be resolved.
Figure 2: Screenshot of the Windows updated completion message
Affected Products
Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022Article Properties
Article Number: 000215384
Article Type: Solution
Last Modified: 16 Dec 2024
Version: 4
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