PowerProtect: Falha no backup do file system no PPDM com a mensagem "Unsupported or unrecognized SSL"

Summary: Este artigo apresenta uma solução para um problema em que o backup do file system do Windows falha com a mensagem "Unsupported or unrecognized SSL".

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Symptoms

Falha nos backups do file system com a seguinte mensagem "Unsupported or unrecognized SSL".

/var/log/brs/adm/adm.log é exibido.
  
 to host  with error Exception Details : javax.net.ssl.SSLException: Unsupported or unrecognized SSL message
Thrown from
com.emc.dpsg.ecdm.adm.schema.client.ApiClient.execute(ApiClient.java:721)
com.emc.dpsg.ecdm.adm.schema.client.agentservice.BackupApi.createBackupSessionWithHttpInfo(BackupApi.java:142)
com.emc.dpsg.ecdm.adm.server.service.plc.version.v2_2.AgentBackupRequestor$1.execute(AgentBackupRequestor.java:854)
java.base/sun.security.ssl.SSLSocketInputRecord.handleUnknownRecord(SSLSocketInputRecord.java:451)
java.base/sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:175)

Cause

Esse problema pode ocorrer se houver alterações que invalidem o certificado do PowerProtect Data Manager no computador Windows.

Resolution

Na máquina Windows:
  1. Execute unregister.bat como administrador
  2. Renomeie C:\Arquivos de Programas\DPSAPPS\AgentService\ssl para C:\Arquivos de Programas\DPSAPPS\AgentService\ssl.old
  3. Renomeie C:\Arquivos de Programas\DPSAPPS\AgentService\dbs\v1\resources.db para C:\Arquivos de Programas\DPSAPPS\AgentService\dbs\v1\resources.db.old
  4. Execute register.bat como administrador
  5. Aprove o registro no lado do PowerProtect Data Manager. 
  6. Verifique se os backups estão funcionando.

Article Properties
Article Number: 000210904
Article Type: Solution
Last Modified: 24 May 2023
Version:  3
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