Dell Management Server Virtual Core Server Does Not Exist Notifications

Summary: Recipients of the email notifications are receiving error notifications hourly, when deploying or upgrading the Dell Management Server Virtual to v11.4, and enabling Email Notifications. ...

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Symptoms

Affected Products:

  • Dell Management Server Virtual

Affected Versions:

  • v11.4

Affected Operating Systems:

  • Linux

Example of the email received:

Automatically generated alert from Dell Security Management Server Virtual – Service: Dell Core Server - HTTP / Event: Does not exist
Action: restart
Host: Server Hostname
Description: process is not running
Service: Dell Core Server - HTTP
Event: Does not exist

Cause

The service which checks the status of the Dell Management Server Virtual components fails to detect the core server as listening because netstat, part of the net-tools package, is not installed.

Resolution

  1. Log in to the Dell Management Server Virtual administration console.
Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: delluser
    • Password: delluser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Launch Shell and press Enter.

Launch Shell
Figure 1: (English Only) Launch Shell

  1. Change user to dellsupport with the command su dellsupport

Run command su dellsupport
Figure 2: (English Only) Run command su dellsupport

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: dellsupport
    • Password: dellsupport
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Confirm the password for the dellsupport user.

Confirm password
Figure 3: (English Only) Confirm password

  1. Check the status of netstat with the command netstat --version.
  2. If netstat is not installed, you see the following error.

Error if netstat is not installed
Figure 4: (English Only) Error if netstat is not installed

  1. Run the command sudo apt install net-tools to install net tools.
  2. Run netstat --version again to verify that netstat is now installed.

Run netstat --version
Figure 5: (English Only) Run netstat --version

  1. Type exit and press Enter to log out of dellsupport.

Type exit
Figure 6: (English Only) Type exit

  1. Type exit and press Enter to log out of the shell to the Main Menu.

Type exit
Figure 7: (English Only) Type exit

Affected Products

Dell Encryption
Article Properties
Article Number: 000202891
Article Type: Solution
Last Modified: 02 Aug 2023
Version:  2
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