External Monitors Show Incomplete Video After Combining Displays in Intel Graphics Command Center

Summary: Information about the Intel Graphic Command Center combine function failing to show complete video on external monitors.

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Symptoms

While using the combine or uncombine feature in Intel Graphic Command Center, there might be instances where the external monitors show incomplete images. The combine feature allows two external monitors to display as one screen.

Affected Systems:

  • Dell 16 Premium DA16250

Cause

The Intel Graphic Command Center causes this issue.

Resolution

Intel Graphics Software

Intel has released a new Intel Graphics Software app, this new version has no issue when using the combine function. The new Intel Graphics Software app can be downloaded from the Microsoft Store.

  1. Go to the Microsoft Store.
  2. Search for the "Intel Graphic Software" in the Search box.
    Microsoft Store, Intel Graphics Software Search Example
     
  3. Click the "Get" button to install the app.
    Microsoft Store, Get the Intel Graphics Software App

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Affected Products

Dell 16 Premium DA16250
Article Properties
Article Number: 000340466
Article Type: Solution
Last Modified: 15 Sep 2025
Version:  2
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