APEX Cloud Platform for Red Hat OpenShift: Pod container waiting longer than 1 hour in the namespace openshift-marketplace

Summary: Dail home case with the event "Pod container waiting longer than 1 hour" in namespace openshift-marketplace

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Symptoms

A dial-home case is created for OpenShift Event Code: 1038CLST0005, the event mentions pod container waiting longer than 1 hour in namespace openshift-marketplace

 
When checking the issue pod, most likely you cannot find the pod with the same name because the pod probably has been re-created again.
 
Pods are in openshift-marketplace namespace are created and killed frequently in OpenShift Container Platform 4.13 to 4.10.
 
Multiple events in the openshift-marketplace namespace of pod created and killed

Cause

The cause is a known bug in OpenShift Container Platform 4.10-4.13

 
More information can be found in Red Hat KCS 7016065This hyperlink is taking you to a website outside of Dell Technologies.

Resolution

Per Red Hat KCS 7016065This hyperlink is taking you to a website outside of Dell Technologies., the current solution is to upgrade to OpenShift Container Platform 4.14+.

 

NOTE: An older Red Hat KCS 7011359 had a workaround, but caused problems and has been removed - it is now forwarding to KCS 7016065.

For a customer that can't upgrade to 4.14, follow this workaround:

1) Ignore the event 1038CLST0005 for namespace openshift-marketplace if the OCP version is 4.10 to 4.13.

2) We can silence the event in the namespace openshift-marketplace.

  1. Go to Observe -> Alerting -> Silences
  2. Click Create silence
  3. Under Duration, in "For..." select "-" and then edit "Until..."  (change to a future time so there will not be any KubeContainerWaiting alerts for the container registry-server)
  4. Add labels "alertname=KubeContainerWaiting", "namespace=openshift-marketplace", "container=registry-server"  (if you we do not add container, it silences the alert for all the pods in namespace “openshift-marketplace”)

Alerting screen

Additional Information

This KB is only for events in the namespace openshift-marketplace , if the event and dial home is for pods in other namespace, don't silence the alert and troubleshoot as necessary.



Affected Products

APEX Cloud Platform for Red Hat OpenShift
Article Properties
Article Number: 000270611
Article Type: Solution
Last Modified: 21 Jul 2025
Version:  2
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