PowerProtect Data Manager: VMware-plugin genstarter på grund af Java Heap Space Error

Summary: Advarsel modtaget i PowerProtect Data Manager (PPDM) User Interface (UI): VM-ware (Component Virtual Machine) Ware Plugin genstartes på værten ppdm01.domain.local.

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Symptoms

Følgende advarsel blev modtaget i PPDM-brugergrænsefladen: Komponent VMware-plugin genstarter på værten ppdm01.domain.local.

Nedenstående meddelelser findes på nedenstående logfiler:

sysmgr.log:

2025-05-20T01:46:15.157Z WARN [] [Thread-22] [][][][TRACE_ID:bf2b101996cc3884][] [c.e.b.s.d.d.ServiceComponent.isComponentRunningCheckUsingScript(435)] - Component VMwarePlugin is not running
2025-05-20T01:46:15.594Z ERROR [] [Thread-22] [][ALERT:SYS0052][][TRACE_ID:bf2b101996cc3884][] [c.e.d.e.c.s.m.DefaultMessageResourceModifier.printAlertLog(143)] - Date: May 20, 2025 03:46:15 AM; Summary: Component VMware Plugin is restarting on host ppdm01.domain.local.; Details: This component was detected as not running on the PowerProtect Data Manager system, and has been restarted automatically on the specified host.; Recommended Action: If the component was stopped manually, you can ignore this alert. If the component stopped without user intervention and this alert continues to appear, contact Dell Customer Support.; Detail Summaries: null; Status: UNACKNOWLEDGED

vmware-plugin.out:

2025-05-20T01:45:43.373Z PPDM liveness HEARTBEAT from service vmware-plugin
java.lang.OutOfMemoryError: Java heap space
Dumping heap to /var/log/brs/vmware-plugin/java_pid69079.hprof ...
Heap dump file created [365106841 bytes in 2.321 secs]
Terminating due to java.lang.OutOfMemoryError: Java heap space

Cause

VMware-plugin-tjenesten løb tør for hukommelse.

Dette fremgår af fejlmeddelelsen:

java.lang.OutOfMemoryError: Java heap space

Den maksimale hukommelse, som vmware-plugin-tjenesten kan allokere, er som standard 312 MB, som angivet i filen /usr/local/brs/lib/vmware-plugin/bin/vmware-plugin.

Affaldsindsamlingslogfilerne (jvm-gc-vmware-plugin.log) viser også, at Java-processen oplevede allokeringsfejl, hvilket førte til en fuld pause i affaldsindsamlingsprocessen:

[2025-05-20T01:45:57.775+0000] GC(59719) Pause Full (Allocation Failure) 219M->219M(223M) 95.545ms
[2025-05-20T01:45:58.067+0000] GC(59722) Pause Full (Allocation Failure) 219M->219M(223M) 94.374ms
[2025-05-20T01:45:58.265+0000] GC(59724) Pause Full (Allocation Failure) 219M->219M(223M) 100.429ms

Disse fejl og logfiler angiver, at vmware-plugin-tjenesten blev afsluttet på grund af en Java-bunkepladsfejl, hvilket fik tjenesten til at genstarte.

Resolution

Hvis du vil rydde advarslen i PPDM-brugergrænsefladen, skal du fjerne java-bunkedumpen.

Hvis dette var et engangsproblem, skal du holde øje med fremtidige hændelser.

Hvis servicen ikke svarer for ofte, skal du kontakte Dells kundesupport for at få yderligere hjælp ved at levere en PPDM-logpakke.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000323079
Article Type: Solution
Last Modified: 14 Jan 2026
Version:  2
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