ECS：呼叫总部 — EKMServerConnectionStatus — 症状代码：1369 和 1370

Summary: 这是为检测 EKMServerConnectionStatus 警报而引入的呼叫总部。

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Symptoms

ECS 已呼叫总部，并显示以下警报：
SymptomCode 严重性级别
1369 警告
1370 ERROR 
<?xml version="1.0" encoding="UTF-8"?>
<ConnectHome SchemaVersion="1.0.8"
    xsi:schemaLocation="/opt/connectemc/schema/ema_ConnectHome108.xsd" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <TransType>10</TransType>
    <TransTypeDesc>EventXML</TransTypeDesc>
    <TransID>0</TransID>
    <Node Status="Unknown" State="Unknown" ID="ECSQE00079">
        <Identifier>
            <DeviceState>1</DeviceState>
            <DeviceStatus>1</DeviceStatus>
            <ClarifyID>ECSQE00079</ClarifyID>
            <SiteName>UNKNOWN</SiteName>
            <Vendor>EMC</Vendor>
            <DeviceType>ElasticCloudStorageApp</DeviceType>
            <Model>ElasticCloudStorage</Model>
            <SerialNumber>ECSQE00079</SerialNumber>
            <WWN>ECSQE00079</WWN>
            <Platform>platform</Platform>
            <OS>SLES</OS>
            <OS_VER>12.3</OS_VER>
            <UcodeVer>3.3.0.0-4349.d0de882</UcodeVer>
            <EmbedLevel>2</EmbedLevel>
            <InternalMaxSize>512800</InternalMaxSize>
            <Comment>Object Alert</Comment>
        </Identifier>
        <Connection>
            <ConnectType>ESRS</ConnectType>
            <IPName>xxxxx-yyyyyy.ecs.lab.fqdn.com</IPName>
            <ConnectNum>xx.xxx.xxx.xx</ConnectNum>
            <Port>22</Port>
        </Connection>
        <HeartBeat>
            <HBStatus></HBStatus>
            <HBState></HBState>
        </HeartBeat>
        <InternalData>
            <FileList/>
            <EventList>
                <Event>
                    <SymptomCode>1370</SymptomCode>
                    <Category>Configuration</Category>
                    <Severity>Error</Severity>
                    <Status>Unknown</Status>
                    <Component>Object</Component>
                    <ComponentID></ComponentID>
                    <SubComponent>EKM Server Connection Status</SubComponent>
                    <SubComponentID></SubComponentID>
                    <CallHome>true</CallHome>
                    <FirstTime>2022-01-29T07:32:09.718Z</FirstTime>
                    <LastTime>2022-01-29T07:32:09.718Z</LastTime>
                    <Count>0</Count>
                    <EventData><![CDATA[]]></EventData>
                    <Description><![CDATA[The EKM Server: ecs-test-keysecure-xx.xxx.xxx.xxx is not responding. Please ensure that the server is connected.  [Ref_ID : EKMServerConnectionStatus]]]></Description>
                </Event>
            </EventList>
        </InternalData>
        <ExternalFiles/>
    </Node>
</ConnectHome>

Cause

可扩展密钥管理 （EKM） 服务器没有响应。确保服务器已连接。

Resolution

验证状态

命令：  
svc_rest_cmd -i `hostname -i` /vdc/sensor/status/EKMServerConnectionStatus
示例： 
# svc_rest_cmd -i `hostname -i` /vdc/sensor/status/EKMServerConnectionStatus
svc_rest_cmd 1.0.10

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<SensorStatusList>
  <SensorId>KMServerConnectionStatus</SensorId>
  <ListSensorStatus>
    <SensorStatusRestRep>
      <ContextId>EKMServerConnectionStatus</ContextId>
      <CurrentState>OK</CurrentState>
      <NodeId>1f4368c3-37cd-467f-9efc-289264806ea0</NodeId>
      <PreviousState>OK</PreviousState>
      <Time>1551118064264</Time>
    </SensorStatusRestRep>
  </ListSensorStatus>
如上所述查找 CurrentState，如果设置为 OK，则可以忽略该错误。如果不正常（警告或错误），请继续执行下面的故障处理步骤。

故障处理

找到收到的警报消息中指示的服务器，并尝试对其执行 ping 操作： 
Description><![CDATA[The EKM Server: ecs-dev-keysecure-xx.xxx.xx.xxx is not responding. Please ensure that the server is connected. [Ref_ID : EKMServerConnectionStatus]]]></Description>
检查resourcesvc.log是否有关于问题 EKM 服务器的消息：
命令： 
grep /opt/emc/caspian/fabric/agent/services/object/main/log/<EKM Server Name> resourcesvc.log
示例： 
The command will return output in the following format:
There was some error verifying connection to EKMServer {will have failed server name} in cluster. {will have failure detail}
这些错误表明环境中可能存在网络问题。ECS 与 EKM 服务器之间的通信可能被阻止，或者 EKM 服务器本身可能不可用。验证 ECS 是否可以对 EKM 服务器执行 ping 操作，并建议用户验证 EKM 服务器是否正常工作。

如果无法解决问题，请向 ECS 支持部门提出服务请求，以帮助处理上面收集的信息。

Affected Products

ECS, ECS Appliance, ECS Software, Elastic Cloud Storage
Article Properties
Article Number: 000038620
Article Type: Solution
Last Modified: 17 Dec 2025
Version:  7
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