ISILON: Gen6 nodes fail to boot up with error: "Unable to arm for vault."

Summary: Gen6 nodes fail to boot up with error: "Unable to arm for vault."

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Symptoms

Gen6 nodes fail to boot up with the following errors reported.

2019-11-06T09:01:08KST: Test Journal exited with error - Checking Battery Health...
Unable to arm for vault.
2019-11-06T09:37:30KST: Test Journal exited with error - Checking Battery Health...
Unable to arm for vault.
2019-11-06T09:43:37KST: Test Journal exited with error - Checking Battery Health...
Unable to arm for vault.


************************************************************
*                 Extended POST Messages
************************************************************

INFORMATION:POST Start
WARNING:PMP Partition not found
INFORMATION:Firmware Update Skipped Due To Memory Persistence Active
************************************************************


EndTime: 11/06/2019 00:40:54


.... Storage System Failure - Contact your Service Representative ...


ErrorCode: 0x00000420
ErrorDesc:
FRU: SSD0 FRU
Device: M.2 SATA 0                                             <----------------------------
Description: Storage device not found Error!           <----------------------------
Rev: 26.86
Drive Presence Check*
P/N:
S/N:
EndError:
ErrorTime: 11/06/2019 00:40:40

 

Cause

M.2 vault card cannot be detected.

 

Resolution

  1. Replace M.2 vault card.

  2. If the node still cannot boot up with the same error even after M.2 vault card replacement, replace the compute node.

 

Additional Information

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https://downloads.dell.com/TranslatedPDF/ES_KB539990.pdf
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https://downloads.dell.com/TranslatedPDF/DE_KB539990.pdf

 

Affected Products

Isilon Gen6

Products

Isilon A200, Isilon A2000, Isilon F800, Isilon F810, Isilon Gen6, Isilon H400, Isilon H500, Isilon H5600, Isilon H600
Article Properties
Article Number: 000052050
Article Type: Solution
Last Modified: 08 Oct 2025
Version:  5
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