NetWorker: Azure VM snapshot backup fails "nsrazure_save: Command not found"
Summary: NetWorker is configured to perform Azure Virtual Machine (VM) snapshot backups. The backup policy fails, reporting "nsrazure_save: Command not found"
Symptoms
NetWorker Azure Virtual Machine (VM) backups fail.
The backup logs report:
139545 1763882807 5 1 23 1811937024 6033 0 CLIENT_NAME nsrexecd 32 Unable to spawn process '%s': %s 2 23 13 nsrazure_save 24 25 No such file or directory nsrazure_save: Command not foundLog location on NetWorker server:
- Linux: /nsr/logs/policy/POLICY-NAME/WORKFLOW-NAME/ACTION-NAME_JOBID/JOBID.log
- Windows (default): C:\Program Files\EMC NetWorker\nsr\logs\policy\POLICY-NAME\WORKFLOW-NAME\ACTION-NAME_JOBID\JOBID.log
Cause
The client used for the Azure VM backups does not have the NetWorker Extended Client software installed.
Resolution
The nsrazure_save command is included with the installation of the NetWorker Extended Client software. This requirement is documented in the Dell NetWorker and Azure VM Snapshot Integration Guide: Support for NetWorker | Manuals & Documents
The Extended Client package is included with the NetWorker installation bundles downloaded from: Support for NetWorker | Drivers & Downloads
For Linux hosts:
[root@nsr linux_x86_64]# ls -l | grep lgtoxtd -rw-r--r--. 1 root games 74111264 Sep 3 08:36 lgtoxtdclnt-19.12.0.3-1.x86_64.rpm -rw-r--r--. 1 root games 40050174 Sep 3 04:59 lgtoxtdclnt_19.12.0.3_amd64.deb
For SLES, Red Hat, or Oracle based systems, run: sudo rpm -ivh lgtoxtdclnt-version.rpm
For Ubuntu or Debian based systems, run: sudo dpkg -i lgtoxtdclnt_version.deb
For Windows hosts:
Right click the lgtoxtdclnt package and click Run as Administrator.
The NetWorker Installation Guide provides additional OS-specific installation instructions.