NetWorker: Azure VM snapshot backup fails "nsrazure_save: Command not found"

Summary: NetWorker is configured to perform Azure Virtual Machine (VM) snapshot backups. The backup policy fails, reporting "nsrazure_save: Command not found"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

NetWorker Azure Virtual Machine (VM) backups fail.
The backup logs report:

139545 1763882807 5 1 23 1811937024 6033 0 CLIENT_NAME nsrexecd 32 Unable to spawn process '%s': %s 2 23 13 nsrazure_save 24 25 No such file or directory
nsrazure_save: Command not found
Log location on NetWorker server:
  • Linux: /nsr/logs/policy/POLICY-NAME/WORKFLOW-NAME/ACTION-NAME_JOBID/JOBID.log
  • Windows (default): C:\Program Files\EMC NetWorker\nsr\logs\policy\POLICY-NAME\WORKFLOW-NAME\ACTION-NAME_JOBID\JOBID.log

Cause

The client used for the Azure VM backups does not have the NetWorker Extended Client software installed.

Resolution

The nsrazure_save command is included with the installation of the NetWorker Extended Client software. This requirement is documented in the Dell NetWorker and Azure VM Snapshot Integration Guide: Support for NetWorker | Manuals & Documents 


The Extended Client package is included with the NetWorker installation bundles downloaded from: Support for NetWorker | Drivers & Downloads 

For Linux hosts: 

[root@nsr linux_x86_64]# ls -l | grep lgtoxtd
-rw-r--r--. 1 root games  74111264 Sep  3 08:36 lgtoxtdclnt-19.12.0.3-1.x86_64.rpm
-rw-r--r--. 1 root games  40050174 Sep  3 04:59 lgtoxtdclnt_19.12.0.3_amd64.deb

For SLES, Red Hat, or Oracle based systems, run: sudo rpm -ivh lgtoxtdclnt-version.rpm
For Ubuntu or Debian based systems, run: sudo dpkg -i lgtoxtdclnt_version.deb

For Windows hosts:
Windows lgtoxtdclnt package 

Right click the lgtoxtdclnt package and click Run as Administrator.

The NetWorker Installation Guide provides additional OS-specific installation instructions.

Affected Products

NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000400353
Article Type: Solution
Last Modified: 05 Dec 2025
Version:  2
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