NVP-vProxy: Log Collection Processes for VMware Protection Issues

Summary: This article outlines how to collect vProxy support bundles, NetWorker logs for VMware Protection, and logs needed when a vProxy system crash occurs.

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Instructions

vProxy bundles contain vProxy engine state, previous backup sessions, and engine log files. The bundles also provide command outputs for common troubleshooting commands.

The NetWorker Management Console (NMC) can be used to generate a bundle and download it to your system. The tar command can also be used to manually create a tarball; however, the NMC-generated log bundle is preferred.

General vProxy Log Collection:

Collecting a vProxy log bundle can be used to review issues observed during vProxy backup or restore operations. Specific log files are detailed in: NVP-vProxy Triage Guide: NetWorker VMware Protection vProxy Triage and Log Collection Guide


Option 1: Collect the bundle using the NMC.

  1. Log in to NMC and select Devices tab
  2. Select VMware proxies
  3. Right-click your proxy and select Log Bundle
 screenshot showing Log Bundle selection
  1. Click Yes to collect the vProxy's recycled logs. Virtual Machine (VM) session logs are sent here upon completion.
NOTE: Collecting the bundle this way may fail, depending on the size of the vProxy bundle and networking or firewall rules between the NMC client and vProxy. In which case, perform the following to see if the bundle is available on the vProxy.
  1. Open an SSH session to the vProxy and log in as admin
  2. Switch to root: sudo su - 
  3. Check the /opt/emc/vproxy/runtime/state/logbundle/ to see if a bundle exists with the timestamp from when the bundle was generated in the NMC:
nsr-vproxy01:~ # ls -lh /opt/emc/vproxy/runtime/state/logbundle/
total 616K
-rw-r----- 1 root root 616K Jul 10 09:03 logbundle-5679cd0c-0262-46e9-b99a-97ae336f8ff2.tar.gz
  1. If the bundle exists, perform the following steps to copy it off with a Secure Copy Protocol (SCP) agent; otherwise, see option 2.
  2. Move the bundle to the admin user's home directory (Example):
nsr-vproxy01:~ # mv /opt/emc/vproxy/runtime/state/logbundle/logbundle-5679cd0c-0262-46e9-b99a-97ae336f8ff2.tar.gz /home/admin
  1. Change the permissions on the bundle so that the admin user can copy the file off the vProxy (Example):
nsr-vproxy01:~ # chmod 777 /home/admin/logbundle-5679cd0c-0262-46e9-b99a-97ae336f8ff2.tar.gz
  1. Use an SCP agent (WinSCP, and so forth) to copy the bundle from the user's home directory to your system. Required settings in SCP agent:
Address: vProxy Hostname or IP address
Protocol: SCP
User: Admin

Optionally, it may be possible to SCP the bundle from your Windows workstation using command-line: 
scp admin@vProxyAddress:/path/to/logbundle .

See: NetWorker (Linux): How to copy files to or from a Linux NetWorker server.


Option 2: Use tar on the vProxy:

  1. Connect to the vProxy using SSH and log in as admin.
  2. Switch to root: sudo su -
  3. Run:
tar cvzfP /home/admin/`hostname`_`date -I`.tgz /opt/emc/vproxy/runtime/state /opt/emc/vproxy/runtime/logs/ /var/log/messages* /etc/hosts
NOTE: You do not have to replace anything in the above command. This command creates a tar bundle with the vProxy's hostname in the /tmp directory. Another location (such as /data01) can be specified instead. 
nsr-vproxy01:~ # tar czfP /home/admin/`hostname`_`date -I`.tgz /opt/emc/vproxy/runtime/state/vProxyRegistry.dat /opt/emc/vproxy/runtime/logs/ /var/log/messages* /etc/hosts

nsr-vproxy01:~ # ls -l /home/admin/ | grep tgz
-rw------- 1 root root  614092 Jul 10 10:07 nsr-vproxy01.amer.lan_2024-07-10.tgz
nsr-vproxy01:~ #
  1. Change the permissions of the bundle so that you can copy it from the vProxy:
chmod 755 /home/admin/bundle_name.tgz
NOTE: Replace bundle_name with the bundle created by the tar command.
  1. Use an SCP agent (WinSCP, and so forth) to copy the bundle from the user's home directory to your system. Required settings in SCP agent:
Address: vProxy Hostname or IP address
Protocol: SCP
User: Admin

Optionally, it may be possible to SCP the bundle from your Windows workstation using command-line: 
scp admin@vProxyAddress:/path/to/logbundle .


NetWorker Server-Side Logs:

NetWorker server-side logs can be reviewed for the following types of issues:

  • vProxy reports as unavailable in NetWorker daemon logs or NMC
  • vProxy upgrade performed using nsrvproxy_mgmt command has failed
  • VMware inventory issues/errors
  • VMware backup errors observed during a VMware protection policy failure

General Server Logs:

Log Name Location Purpose
daemon.raw
  • Linux: /nsr/logs/
  • Windows: C:\Program Files\EMC NetWorker\nsr\logs\

General NetWorker server daemon messages - This contains logging about vProxy availability or unavailability and registration status messages:

NetWorker: How to use nsr_render_log
<job-uuid>.log
  • Linux: /nsr/logs/adhoc/nsrvproxy_mgmt
  • Windows: C:\Program Files\EMC NetWorker\nsr\logs\adhoc\nsrvproxy_mgmt
 vProxy management job log file is created during the redeployment of the associated vProxy.
vproxy_upgrade_sessio n__< jobuuid>
  • Linux: /nsr/logs/adhoc/nsrvproxy_mgmt
  • Windows: C:\Program Files\EMC NetWorker\nsr\logs\adhoc\nsrvproxy_mgmt
 Associated nsrvisd log file is created during redeployment of the vProxy.
nsrvisd-daemon.log
  • Linux: /opt/nsr/vproxy/logs/nsrvisd
  • Windows: C:\Program Files \EMC NetWorker\nsr\vproxy\logs\nsrvisd
 Associated nsrvisd detailed log file is created.
ProxySessions- .log
  • Linux: /nsr/logs/adhoc/nsrvproxy_mgmt
  • Windows: C:\Program Files\EMC NetWorker\nsr\logs\adhoc\nsrvproxy_mgmt
 Associated ProxySessions log file is created during redeployment of the vProxy.
nsrvisd logs
  • Linux: /opt/nsr/vproxy/logs/nsrvisd
  • Windows: C:\Program Files \EMC NetWorker\nsr\vproxy\logs\nsrvisd
 Associated inventory sessions log file is created.
VM backup logs
  • Linux: /nsr/logs/policy/Policy_Name/Workflow_Name
  • Windows: C:\Program Files \EMC NetWorker\nsr\logs\policy\Policy_Name\Workflow_Name
 The VM backup session logs are retained as per the jobsdb retention window (default 72 hours). The session logs are the same logs found on the vProxy under /opt/emc/vproxy/runtime/logs/recycle. The logs from the vProxy are not removed by the NetWorker jobsdb log rotation.


vCenter Inventory:

On the NetWorker server, run the following command from a root prompt (Linux) or Administrator Command-Prompt (Windows):

nsrvim -d --names vCenter_Name

Where vCenter_Name matches how the vCenter/Hypervisor was added to NetWorker. This command generates .xml files in the following directories:

Linux: /nsr/cores/nsrvim
Windows: Files are generated in the same directory that the nsrvim command was run.

[root@nsr ~]# ls -l /nsr/cores/nsrvim
total 48
-rw-r--r--. 1 root root    47 Jul 10 10:30 vcsa.amer.lan-cat_tags.xml
-rw-r--r--. 1 root root  4175 Jul 10 10:30 vcsa.amer.lan-mapping.xml
-rw-r--r--. 1 root root 32913 Jul 10 10:30 vcsa.amer.lan.xml

See: NetWorker (Linux): How to copy files to or from a Linux NetWorker server.


vProxy System Crashes:

If a vProxy is being unresponsive, the following logs and bundles can be collected to review why the crash occurred.

  1. Collect the SUSE support bundle.
    1. Connect to the vProxy over SSH as admin.
    2. Switch to root: sudo su -
    3. Run the following command: supportconfig
This generates a .txz bundle under /var/log, for example: 
-vproxy01:~ # ls -l /var/log | grep scc
-rw------- 1 root     root     945064 Jul 10 13:40 scc_nsr-vproxy01.amer.lan_240710_1338.txz
-rw------- 1 root     root         33 Jul 10 13:40 scc_nsr-vproxy01.amer.lan_240710_1338.txz.md5
  1. Move the .txz bundle somewhere the admin user can access, for example /tmp:
nsr-vproxy01:~ # mv /var/log/scc_nsr-vproxy01.amer.lan_240710_1338.txz /tmp
  1. Change permissions of the .txz bundle so that the admin user can copy the bundle off of the vProxy:
nsr-vproxy01:~ # chmod 777 /tmp/scc_nsr-vproxy01.amer.lan_240710_1338.txz
  1. Use an SCP agent (WinSCP, and so forth) to copy the bundle from the user's home directory to your system. Required settings in SCP agent:
Address: vProxy Hostname or IP address
Protocol: SCP
User: Admin

Optionally, it may be possible to SCP the bundle from your Windows workstation using command-line: 
scp admin@vProxyAddress:/path/to/logbundle .
  1. From vSphere, collect the vmware.log files from the vProxy VMs VMware datastore folder:

how to get vmware.log

NOTE: Multiple vmware.log files can exist, ensure to grab the files which have a timestamp that aligns with when the crash was observed; otherwise, collect them all.
  1. vSphere support bundle:
vSphere support bundle
NOTE: Ensure to select the host logs for the ESXi host that the vProxy resides on.

Additional Information

Related articles:

Affected Products

NetWorker
Article Properties
Article Number: 000022831
Article Type: How To
Last Modified: 12 Jun 2025
Version:  6
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