Avamar: Hyper-V-sikkerhedskopieringer mislykkes med fejl om adgang nægtet

I dette tilfælde oplever vi Hyper-V-sikkerhedskopieringsfejl, og sikkerhedskopieringslogfilerne viser fejlmeddelelserne "AccessDenied" i henhold til nedenstående eksempel:

From Hyper-V Plugin log:
================
avhypervvss Info <0000>: Error in connecting with the namespace: Exception 'GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))'
avhypervvss Info <0000>: Failed to get the VM info: Excpetion 'GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))'
avhypervvss Info <0000>: QueryVmsBasic : QueryVmsBasic : GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
avhypervvss Info <0000>: QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
avhypervvss Info <0000>: GetClusterVMs : QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : 
                         Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
avhypervvss Info <0000>: Exception in GetClusterVMs GetClusterVMs : QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection :
                         Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).

avhypervvss Error <41753>: Unable to get the clustered VMs for backup. 
avhypervvss Error <41731>: Failed to collect the list of local VMs on this host
avhypervvss Error <41581>: Failed to backup targets. Unable to expand targets.
avhypervvss Error <41662>: Failed to validate and expand the targets.
avhypervvss Error <41659>: Backup did not complete successfully


From cluster service log:
================
winclustersvc DEBUG<0000>: ===> QueryVmsFull 
winclustersvc INFO<0000>:  Get the basic info for the target VMs 
winclustersvc INFO<0000>:  Start getting the basic of the VMs 
winclustersvc DEBUG<0000>: Connect with namespace '\\xxxxxxxx\root\virtualization\v2' 
winclustersvc ERROR<0000>: Error in connecting with the namespace: Exception 'GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))' 
winclustersvc ERROR<0000>: Failed to get the VM info: Excpetion 'GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))' 
winclustersvc ERROR<0000>: QueryVmsBasic : QueryVmsBasic : GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) 
winclustersvc ERROR<0000>: QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) 
winclustersvc ERROR<0000>: GetClusterVMs : QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : 
                           Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)) 
winclustersvc ERROR<0000>: Exception in GetClusterVMs GetClusterVMs : QueryVmsFull : QueryVmsBasic : QueryVmsBasic : GetWmiConnection : 
                           Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).

 

Disse typer fejl er selvforklarende. Disse fejl betyder, at brugerkontoen til Avamar-tjenesterne (lokal agent og klyngeagent) ikke har tilstrækkelige tilladelser til at køre WMI-forespørgslerne (Windows Management Instrumentation).

Du kan løse dette problem ved at give de korrekte tilladelser til den brugerkonto, der bruges til at køre Avamar-klienttjenesterne.

Følg KB-artiklen nedenfor
for at rette tilladelserne for sikkerhedskopieringsbrugeren:Avamar: Hyper V plug-in - Hvordan du manuelt opretter og konfigurerer brugerkontoen med og uden brug af domæneadministratorrettigheder.

Dette er også nævnt mere detaljeret i "Brugervejledning til Dell Avamar til Hyper-V". Se linket til vejledningen til version 19.10 eller en anden version på Avamar-supportsiden .